ALERTS & DELAYS
Customer Alerts
July 12th 2022
Some of our carriers will be experiencing delays around the country due to recent wild weather, please check with your local Pack & Send service centre on ETAs.
March
Omicron Disruptions
With Omicron…
Peak Season Delays
November/December Freight Delays
Peak Season Update
We have had numerous updates from all of our carriers recently around delays due to surging freight volume throughout the country.
21/12: The KiwiRail Aratere ferry has not sailed since…
Levelling up your delivery options
Keeping it simple!
What's happening at your closest Pack & Send Service Centre?
Level 2
Aside from recommended hygienic practices (which includes staff wearing masks, scanning and sanitising in-store plus contactless deliveries) it's…
Still Delivering!
We're still open and while our retail stores' in-store services are temporarily closed during the Level 4 lockdown period, as an Essential Business provider we are still 'Open behind closed doors' offering contactless freight services such…
Level 4 Update
Covid Alert Level 4
We are still operating behind closed doors offering 100% contactless pick up and delivery. Please only contact us via phone and online during Level 4. We will also be shipping non essential freight. Freight delays can be…
COVID-19 CUSTOMER UPDATE – AUCKLAND STORES
1st March – Level 3
Our Auckland stores are still open and will revert back to contactless pick ups and deliveries, we encourage you to book an appointment with us via phone or online and if you must come in-store please practice social distancing…
COVID-19 Customer UPDATE – AUCKLAND STORES
15th February – Level 3
Our Auckland stores are still open and will revert back to contactless pick ups and deliveries, we encourage you to book an appointment with us via phone or online and if you must come in-store please practice social…