PACK & SEND Tauranga City
| Franchisee: | Kent & Keri-Jae Potter |
| Address: | 128 Willow Street Tauranga 3110 New Zealand |
| Phone: Email: | +64 (07) 5799 799 [email protected] |
| Opening Hours: | Monday – Friday, 9am – 5pm Saturday, 9am – 12pm |
What our customers have to say
Excellent customer service. I was in a rush to deliver a time sensitive package before flights to Auckland and it was done! I hope to send more from here. Thank you so much for your excellent service!
Enara Samoa
23:13 05 May 21
Really friendly, efficient service. Reasonable price and amazing delivery time. Less than 5 days to Saudi Arabia! Highly recommend.
Sandra McFetridge
11:09 26 Apr 21
Hassle free, efficient service thanks to the team there. Really reasonably priced compared to other places! I thought it would take weeks to reach it's destination overseas. only 5 -7 days. Thanks for the excellent service.
Daniel Borell
02:06 06 Apr 21
Thank you for the fantastic service I received from Kent at the Tauranga branch.From the speed of quoting, to the first class attention to packaging. My fragile audio equipment arrived in perfect condition in Auckland. You guys are truly masters of your profession.Keep up the great work.
Paul Stainton
01:10 13 Mar 21
I needed to arrange shipping items from one location in NZ to two different locations. I am based in Sydney. Kent at Pack and Send Tauranga was so helpful and professional at all times and once payment was made the items arrived to their destinations within one and two business days ( I was stunned!). Will definitely use again.
Sarah Fogarty
01:46 27 Jan 21
Ref pp1532131 my package arrived a little later than expected but it arrived & the guys were professional & friendly, very happy.
Thomas Ratahi
05:29 06 Jan 21
Great staff, professional and helpful. Good prices too 🙂 Will definitely use again|
Martina Cattaneo
23:53 09 Dec 20
Excellent job and high-quality delivery, my backpackers got home safe and sound before me. Thanks so much for your help and great job!!!
Nicola Costa
10:12 29 Oct 20
Excellent, friendly service. Prompt delivery. Good value.
Shelley Bremner
01:32 12 Oct 20
The Team at Tauranga were superbly helpful, giving thoughtful consideration to the most cost effect packaging ensuring the protection of the item and the effect on my pocket. Brilliant service - would use again and highly recommend.
Geoff Burgess
23:15 13 Sep 20
I would recommend Pack and Send Tauranga to anyone who is wanting a quick service from the moment you email for a quote to a courtesy phone call to follow up and to meeting Kent at the shop and the delivery of the goods in a professional and timely manner.
Donna Morgan
19:59 06 Sep 20
I feel the owners of Pack & Send Tauranga were efficient communicators, responding by return email quickly and providing quotation as requested.When dropping off my package they even provided added bubble wrap to ensure its safe arrival. I would definitely use them again for sending important parcels internationally.
Mike and Antoinette Beck
08:32 04 Sep 20
Shipped Canvas Artwork.Amazing service, super friendly and polite and my artwork arrived super quick and professionally packaged within 8 days from NZ to USA. I'd highly recommended and use them in future! Ps price may seem a bit steep for some, but its really worth it, and they offer insurance 🙌
Sian Evans
21:41 02 Sep 20
Great service posted Thursday arrived in UAE. Within 6 days amazing.Expensive and then we had to pay duty 😂But could not fault service
Jeannie Johansson
18:43 31 Aug 20
We would highly recommend this business. We sent two boxes of personal effects to Melbourne for our grandson in the middle of their lockdown. It was no problem to Kent and team. We were kept informed the whole time and advised when the boxes arrived. Excellent service.
Bryan Duffin
20:49 26 Aug 20
Packed and shipped a 15kg box comprising of 10+ individual parts to Australia. The parts were picked up and very well packed by Kent and Keri-Jae. Very professional service with no issues. Thank you
Ben K
22:31 13 Aug 20
Pack and Send provided excellent customer service and were able to deliver my package internationally within a very short period of time. Very pleased with the service provided.
Brigid Hitchcock
22:50 17 Jul 20
Always a great experience sending artwork with these guys. Highly recommended.
paul darragh
17:46 17 Jul 20
Fantastic service, competitive price and really quick service of sending goods to Perth Western Australia. Highly recommend Pack and Send.
Louise Allen
01:20 06 Jul 20
Very responsive, easy to use. Would recommend to anyone. Thanks Pak & Send, our friend was very happy to receive his parcel.
Joanne Lawless
06:32 03 Jun 20
Emailed at night and had a prompt response first thing in the morning. Absolutely polite, courteous and knowledgeable service, my box was picked up within a couple of hours and delivery to Auckland address confirmed by email the next day. All this during Level4 of Covid19, so great service was more appreciated as was a food box to go on a shipping container to Vanuatu. Thanks so much again. Jan and Wayne
Wayne
00:49 13 May 20
I would recommend Pack & Send, particularly to students like me who need to ship things far across the country at a reasonable price. Richard was very professional and patient, and Pack & Send will be my go-to next time!
Euan Robinson
04:56 01 Mar 20
Very reasonable price and excellent service from start to finish for my international shipment of a pallet of boxes from NZ to the US. Richard provided prompt and clear communication, a clear outline of the costs, and he was extremely helpful in answering any questions I had. The shipment went very smoothly and everything arrived safe and sound. I highly recommend using Pack & Send Tauranga!
Lara Reynolds
05:03 19 Aug 19
Very rude over the phone...
Daryl Schmidt
21:09 07 Aug 19
I highly recommend Pack and Send Tauranga for their great customer service. They managed to ship a 1/2 ton Dragon half way around the planet with no problems. Great job guys.
Julia O'Sullivan
04:53 23 Jul 19
Outstanding service from Pack&Send Tauranga. I received a personal phone call within 30 minutes of posting a quote request online. We airfreighted a fragile piece of Fine Art overseas. Richard really knows his stuff. Any artist or collector can reliably ship this way, the packaging was impressive, the support through the documentation process -outstanding.
Julie-Anna R E Child
04:29 09 Jul 19
This is the second time I have used Pack and Send I highly recommend their service, very helpful and really good advice to make sure you have the correct information at the receiving end.Thank you very much no stress no Worries. Yay and arrive in 4 days Francine Thomas
Francine Thomas
22:51 27 Jun 19
The best freight customer service I have ever had!!! Richard is totally on to it, I will use Pack & Send again, they are the best, they also can usually get you a very sharp price!!!
Julian McIlroy
05:50 26 Jun 19
The best freight customer service I have ever had!!! Richard is totally on to it, I will use Pack & Send again, they are the best, they also can usually get you a very sharp price!!!
Julian McIlroy
05:50 26 Jun 19
Easy, hassle free, all inclusive service. We used Tauranga office to send couple large parcels national and international, and the level of service was outstanding. Will use again, and recommend with no hesitation.
Ed Kruger
21:30 07 May 19
Fantastic service, Richard is professional and very efficient. Highly recommended.
Mandy Williams
03:20 25 Feb 19
I sent an urgent item from the Tauranga Pack and Send. Richard knew I was concerned about it's arrival in Auckland Central. Richard took the time the next morning to track it for me and then telephoned me to assure me that it had been delivered at 6.44am! This is service beyond the call of duty. Thank you Richard. I personally recommend Pack and Send with 100% confidence.
Greg Smith
20:40 11 Dec 18
I sent an urgent item from the Tauranga Pack and Send. Richard knew I was concerned about it's arrival in Auckland Central. Richard took the time the next morning to track it for me and then telephoned me to assure me that it had been delivered at 6.44am! This is service beyond the call of duty. Thank you Richard. I personally recommend Pack and Send with 100% confidence.
Greg Smith
20:40 11 Dec 18
We used Pack and Send Tauranga to send all our belongings when we moved back to the UK. Richard was friendly, helpful and provided a really professional service. 37 boxes in total made their way to us in perfect condition within the estimated time given. Richard also did an amazing wrapping job of my guitars. Would recommend this service above all.
Glen Christopher
10:03 13 Aug 18
Superb customer service and fast turn around time. Was super easy dealing with Richard at Pack and send. Would recommend to anyone.
Matthew Cooper
04:30 16 Apr 18
Excellent customer service. Very careful and thorough packing. Highly recommended. Excellent communication.
Laura Cecilia Rojido de Pazzelli
02:31 03 Mar 18
Would highly recommend Pack & Send Tauranga, they go that extra mile to ensure top service. We needed documents sent overseas promptly and couldn't have found a better company to deal with.
TJE Griffin
03:25 07 Feb 18
Fantastic, prompt and friendly service. Goods arrived intact after an overseas move.
Nigel Hanscamp
09:07 26 Oct 17
Top class service from Richard at Pack and Send Tauranga. I highly recommend him!
Sullivan Buying Account
01:55 15 Sep 17
Absolutely delighted with Richard and his service. Took three paintings into the Willow Street shop on Wednesday morning. They arrived in Perth, WA on Friday afternoon and, as my daughter commented, they must have flown business class.Thank you Richard, we will recommend you to all our friends.
Davy Bryan
08:40 09 Dec 16
Your New Zealand Courier and Freight Provider in Tauranga
At PACK & SEND Tauranga City we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Tauranga City provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Tauranga City we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Tauranga
With so many International freight and shipping services available, PACK & SEND Tauranga City will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Tauranga City, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Tauranga City we have Sea Freight to the door, or Sea Freight to the port.
Highly recommend. Fast, efficient, reliable service and great communication.
Annie O'Donnell
01:08 23 Jul 20
great price and great service!!
Marnie Wilton
00:40 23 Jul 20
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
Adriana Chane
06:33 21 Jul 20
hassle free friendly service
Ilona Faasen
00:15 12 May 20
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
Gillian Gilbert
09:24 30 Apr 20
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
Rodger Anderson
04:56 27 Mar 20
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box fromAuckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked upIn the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges. Most important is the package has arrived safely in Melbourne on Monday. I was very impressedby the efficiency of the freight service. I will have no doubt to use them again👍
Lily Poh Lee Wong
20:05 23 Mar 20
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Ben Keegan
00:19 31 Jan 20
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
