About Us

More than just a Courier Company

PACK & SEND is a company that offers a complete range of freight, courier, packing and removalist services operating through a national retail network. We are continuing to grow our retail network through franchising.

Open 5.5 days a week, we manage courier, packaging and freight services for businesses of all sizes, as well as householders and tourists. Our freight solutions range from sending a single page document to a 1 tonne consignment.

We give customers access to multiple freight, courier, shipping and removalist services, with no limits on the size, value or weight of items handled. No matter what our customers’ needs are in terms of budget, delivery time and reliability, we can provide a solution. We sell packaging supplies and can custom pack items of any size or weight.

We are the industry leader with respect to handling goods that are fragile, large, awkward, and valuable.

Through our retail network, we differentiate ourselves from the traditional methods of servicing customer needs in the freight market. We achieve this by offering powerful freight solutions through a combination of experience, first class operating systems, strategic partners and the entrepreneurial spirit of our franchisees.

Broad range of services

The fundamental distinction between PACK & SEND and other traditional freight carriers is that we provide the New Zealand’s largest range of freight and packing services that enable us to provide “the very best solution” to our customers. Our broad product and service range is an essential element of the “convenience” that our market demands. The complete ‘one stop shop’ service is a competitive advantage.

Operating Systems

PACK & SEND has developed comprehensive systems in both operations, marketing and financial controls for franchisees and represents a significant part of our intellectual property.

Strategic Partnerships

At PACK & SEND we believe strongly in the added value that can be passed on to customers through the development of excellent strategic partnerships with our suppliers. We consolidate the services of the world’s top parcel and freight carriers into a single access point under our brand – allowing our customers to save time, trouble and money on all their logistics needs.

Brand name

PACK & SEND boasts a strong and consistent branding that represents “excellence” in everything we do. Our customers equate “packaging”, and “convenience in sending items” with the PACK & SEND brand. Universal brand awareness is being predominantly achieved through franchising. Our extensive retail network provides increased visibility and with every additional PACK & SEND Store joining the network, brand awareness multiplies. PACK & SEND presents an extremely professional corporate image, and great care is taken to monitor the consistency of the image for and on behalf of franchisees.

Retail network

Our retail network enables us to access markets that are simply not viable for traditional freight companies to service directly. We are an important physical link for the courier and freight logistics industry, which has a growing market segment requiring use of services from our convenient locations. Additionally our retail network enables us to create powerful logistical solutions for national companies.

Customer Service

PACK & SEND customers become raving fans as we continuously exceed their expectations, through delivering legendary levels of service. Our distinct competitive advantage in convenience and exceptional customer service includes elements such as professional packing services, address labelling of parcels, professional enquiry handling, document preparation, delivery follow up, multiple freight options, credit card facilities, late pick-ups, industry leading customer care and convenient locations. These elements consistently bring people back time after time.

Award Winning Franchise Business Systems

PACK & SEND has been recognised both locally and internationally for embracing world class franchising business practices as the method to expand its unique business model – a business model that sells services through a variety of sales channels. PACK & SEND was the inaugural Westpac New Zealand Franchise Awards Emerging Franchise System of the Year 2013/14, complementing the 2007 PricewaterhouseCoopers Australian Franchisor of the Year Award, and second place in the prestigious International Franchisor of the Year Award in 2008.

Highly recommend. Fast, efficient, reliable service and great communication.

Annie O'Donnell

01:08 23 Jul 20

great price and great service!!

Marnie Wilton

00:40 23 Jul 20

was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot

Adriana Chane

06:33 21 Jul 20

hassle free friendly service

Ilona Faasen

00:15 12 May 20

Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them

Gillian Gilbert

09:24 30 Apr 20

WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.

Rodger Anderson

04:56 27 Mar 20

I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box fromAuckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked upIn the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges. Most important is the package has arrived safely in Melbourne on Monday. I was very impressedby the efficiency of the freight service. I will have no doubt to use them again👍

Lily Poh Lee Wong

20:05 23 Mar 20

Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!

Ben Keegan

00:19 31 Jan 20

Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍

Adam Pemberton

01:10 28 Nov 19

The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍

Christine OShanassy

03:20 07 Nov 19

I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy

Robyn McEvedy

07:13 02 Oct 19

i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve

Steven Mead

09:31 12 Sep 19

Freight services. Helpful and polite

Felicia Spierings

23:30 08 Sep 19

Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)

Morne Will

01:28 31 Aug 19

Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles

Catherine Louise Lyman

22:09 15 Aug 19

Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen

Helen Tang

04:17 06 Aug 19

Absolutely fantastic service - highly recommend!

Vanessa Penman

05:50 14 Jul 19

Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.

Ravi Kini

00:21 09 Jul 19

Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!

Hannah Drummond

04:43 26 Jun 19

It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.

Deczor Grobot

22:53 18 Jun 19

Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...

Dirk-wouter Bester

03:54 16 Jun 19

A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.

Warren Parker

03:17 10 Jun 19

Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!

Carmel Maria Barnao

05:42 14 May 19

Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)

Jessica Diefenbach

02:15 03 May 19

Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!

Octaviani Octaviani

04:19 30 Apr 19

I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!

Phillip Goosen

05:12 05 Mar 19

i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy

Karen Tauroa

20:57 31 Jan 19

Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!

Yvonne Duff

01:22 17 Dec 18

Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!

Amy Adelaide Brown

22:10 25 Nov 18

Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick

Nick Haley

19:47 07 Nov 18

Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)

Reece Fish

05:04 06 Nov 18

Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.

Celesté Fourie

00:52 02 Nov 18

Prompt, efficient, friendly service.

Ruth Hammond

22:37 18 Sep 18

Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.

Carolyn Jane Turner

21:28 05 Sep 18

I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.

Ross Nesdale

08:24 05 Sep 18

We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor

Kayley And-Marcus Tidd

07:19 19 Aug 18

To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly

Milly Louch

20:53 14 Aug 18

Great communication and service from the Hamilton team. Definitely recommended 👍

Alesha Capewell

00:43 09 Aug 18

To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!

Seth Griffiths

02:03 04 Aug 18

Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.

Narelle Lodge

21:37 01 Aug 18

Very efficient Dunedin branch

Shahid Ali

03:34 13 Jul 18

Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future

Brenda Walsh

22:18 12 Jul 18

We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.

Para Puha

07:48 06 Jul 18

Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!

Carolyn Fotofili

22:17 05 Jul 18

Thank you Pack & Send for getting a lost phone return promptly!

EB Greenwood

17:54 24 Jun 18

Everything was hassle free and a breeze nothing was too much trouble Highly recommend

Sue Macaskill

02:53 14 Jun 18

I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service

Kate Rutherford

00:17 20 Apr 18

To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!

Joolz McKenzie Afendoulis

13:44 19 Apr 18

Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �

Jo Richards

01:24 18 Apr 18

I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!

Margaret Lavery

04:49 17 Apr 18

really good guys down in the chch office really easy to work with and good prices!

Corbin O'Neill

02:45 10 Apr 18

A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins

Gene Wilkins

00:50 26 Mar 18

Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++

Toni Bingley

23:08 22 Mar 18

Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++

Dale Parry

19:58 07 Dec 17

Fernando Diaz

00:33 01 Dec 17

Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.

Lyn Thompson

01:30 19 Oct 17

I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney

Elizabeth Sullivan

01:50 15 Sep 17

I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.

Tyson Julie Edwards

04:28 01 Aug 17

Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction