About Us
More than just a Courier Company
PACK & SEND is a company that offers a complete range of freight, courier, packing and removalist services operating through a national retail network. We are continuing to grow our retail network through franchising.
Open 5.5 days a week, we manage courier, packaging and freight services for businesses of all sizes, as well as householders and tourists. Our freight solutions range from sending a single page document to a 1 tonne consignment.
We give customers access to multiple freight, courier, shipping and removalist services, with no limits on the size, value or weight of items handled. No matter what our customers’ needs are in terms of budget, delivery time and reliability, we can provide a solution. We sell packaging supplies and can custom pack items of any size or weight.
We are the industry leader with respect to handling goods that are fragile, large, awkward, and valuable.
Through our retail network, we differentiate ourselves from the traditional methods of servicing customer needs in the freight market. We achieve this by offering powerful freight solutions through a combination of experience, first class operating systems, strategic partners and the entrepreneurial spirit of our franchisees.
Broad range of services
The fundamental distinction between PACK & SEND and other traditional freight carriers is that we provide the New Zealand’s largest range of freight and packing services that enable us to provide “the very best solution” to our customers. Our broad product and service range is an essential element of the “convenience” that our market demands. The complete ‘one stop shop’ service is a competitive advantage.
Operating Systems
PACK & SEND has developed comprehensive systems in both operations, marketing and financial controls for franchisees and represents a significant part of our intellectual property.
Strategic Partnerships
At PACK & SEND we believe strongly in the added value that can be passed on to customers through the development of excellent strategic partnerships with our suppliers. We consolidate the services of the world’s top parcel and freight carriers into a single access point under our brand – allowing our customers to save time, trouble and money on all their logistics needs.
Brand name
PACK & SEND boasts a strong and consistent branding that represents “excellence” in everything we do. Our customers equate “packaging”, and “convenience in sending items” with the PACK & SEND brand. Universal brand awareness is being predominantly achieved through franchising. Our extensive retail network provides increased visibility and with every additional PACK & SEND Store joining the network, brand awareness multiplies. PACK & SEND presents an extremely professional corporate image, and great care is taken to monitor the consistency of the image for and on behalf of franchisees.
Retail network
Our retail network enables us to access markets that are simply not viable for traditional freight companies to service directly. We are an important physical link for the courier and freight logistics industry, which has a growing market segment requiring use of services from our convenient locations. Additionally our retail network enables us to create powerful logistical solutions for national companies.
Customer Service
PACK & SEND customers become raving fans as we continuously exceed their expectations, through delivering legendary levels of service. Our distinct competitive advantage in convenience and exceptional customer service includes elements such as professional packing services, address labelling of parcels, professional enquiry handling, document preparation, delivery follow up, multiple freight options, credit card facilities, late pick-ups, industry leading customer care and convenient locations. These elements consistently bring people back time after time.
Award Winning Franchise Business Systems
PACK & SEND has been recognised both locally and internationally for embracing world class franchising business practices as the method to expand its unique business model – a business model that sells services through a variety of sales channels. PACK & SEND was the inaugural Westpac New Zealand Franchise Awards Emerging Franchise System of the Year 2013/14, complementing the 2007 PricewaterhouseCoopers Australian Franchisor of the Year Award, and second place in the prestigious International Franchisor of the Year Award in 2008.
