About Us
More than just a Courier Company
PACK & SEND is a company that offers a complete range of freight, courier, packing and removalist services operating through a national retail network. We are continuing to grow our retail network through franchising.
Open 5.5 days a week, we manage courier, packaging and freight services for businesses of all sizes, as well as householders and tourists. Our freight solutions range from sending a single page document to a 1 tonne consignment.
We give customers access to multiple freight, courier, shipping and removalist services, with no limits on the size, value or weight of items handled. No matter what our customers’ needs are in terms of budget, delivery time and reliability, we can provide a solution. We sell packaging supplies and can custom pack items of any size or weight.
We are the industry leader with respect to handling goods that are fragile, large, awkward, and valuable.
Through our retail network, we differentiate ourselves from the traditional methods of servicing customer needs in the freight market. We achieve this by offering powerful freight solutions through a combination of experience, first class operating systems, strategic partners and the entrepreneurial spirit of our franchisees.
Broad range of services
The fundamental distinction between PACK & SEND and other traditional freight carriers is that we provide the New Zealand’s largest range of freight and packing services that enable us to provide “the very best solution” to our customers. Our broad product and service range is an essential element of the “convenience” that our market demands. The complete ‘one stop shop’ service is a competitive advantage.
Operating Systems
PACK & SEND has developed comprehensive systems in both operations, marketing and financial controls for franchisees and represents a significant part of our intellectual property.
Strategic Partnerships
At PACK & SEND we believe strongly in the added value that can be passed on to customers through the development of excellent strategic partnerships with our suppliers. We consolidate the services of the world’s top parcel and freight carriers into a single access point under our brand – allowing our customers to save time, trouble and money on all their logistics needs.
Brand name
PACK & SEND boasts a strong and consistent branding that represents “excellence” in everything we do. Our customers equate “packaging”, and “convenience in sending items” with the PACK & SEND brand. Universal brand awareness is being predominantly achieved through franchising. Our extensive retail network provides increased visibility and with every additional PACK & SEND Store joining the network, brand awareness multiplies. PACK & SEND presents an extremely professional corporate image, and great care is taken to monitor the consistency of the image for and on behalf of franchisees.
Retail network
Our retail network enables us to access markets that are simply not viable for traditional freight companies to service directly. We are an important physical link for the courier and freight logistics industry, which has a growing market segment requiring use of services from our convenient locations. Additionally our retail network enables us to create powerful logistical solutions for national companies.
Customer Service
PACK & SEND customers become raving fans as we continuously exceed their expectations, through delivering legendary levels of service. Our distinct competitive advantage in convenience and exceptional customer service includes elements such as professional packing services, address labelling of parcels, professional enquiry handling, document preparation, delivery follow up, multiple freight options, credit card facilities, late pick-ups, industry leading customer care and convenient locations. These elements consistently bring people back time after time.
Award Winning Franchise Business Systems
PACK & SEND has been recognised both locally and internationally for embracing world class franchising business practices as the method to expand its unique business model – a business model that sells services through a variety of sales channels. PACK & SEND was the inaugural Westpac New Zealand Franchise Awards Emerging Franchise System of the Year 2013/14, complementing the 2007 PricewaterhouseCoopers Australian Franchisor of the Year Award, and second place in the prestigious International Franchisor of the Year Award in 2008.
Auckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked up
In the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges.
Most important is the package has arrived safely in Melbourne on Monday. I was very impressed
by the efficiency of the freight service.
I will have no doubt to use them again👍
will only deal with pack and send again.
cheers, steve
Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.
Best by miles
Thank you so much,
Helen
Thank you for your very kind help!
highly recommended, if I ever have to ship overseas again I know who to call.
Fully recommend Damon and his service anytime!
Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication.
Many thanks
Karen & Buddy
Thank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!
Thank you Trevor and all the best for the future �
Milly
I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.
The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.
Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Highly recommend
There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.
Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.
I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Gene Wilkins
These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.
They will be getting all of my repeat business in the future.
And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.
Hats off to you Mark and your super cool staff.
From a very happy customer who will be definitely be returning.
Lorraine - House of Travel Botany Junction
