Contact Us
Kia ora! If you have any queries simply fill out this form to contact us.
Alternatively, call us on 0508 722 548 between 9am and 5pm weekdays, or between 9am and 12pm on Saturdays (excluding Public Holidays and Public Holiday weekends).
To find your local PACK & SEND service centre please use our online Store Locator for contact and maps info.
Head Office
For all enquiries that are not related to getting a quote, tracking or booking our packaging, courier and freight services (such as national logistics queries), please contact head office.
If you’re calling from overseas please call one of our service centres’ (closest to your NZ sending destination) phone numbers.
PACK & SEND New Zealand
Unit 1, 213 Blenheim Road
Riccarton, Christchurch, 8041
Telephone: (03) 982 7252
Email: [email protected]
Monday to Friday 9:00am – 5:30pm
Highly recommend. Fast, efficient, reliable service and great communication.
great price and great service!!
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
hassle free friendly service
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box from
Auckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked up
In the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges.
Most important is the package has arrived safely in Melbourne on Monday. I was very impressed
by the efficiency of the freight service.
I will have no doubt to use them again👍
Auckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked up
In the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges.
Most important is the package has arrived safely in Melbourne on Monday. I was very impressed
by the efficiency of the freight service.
I will have no doubt to use them again👍
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.
will only deal with pack and send again.
cheers, steve
will only deal with pack and send again.
cheers, steve
Freight services. Helpful and polite
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service.
Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.
Best by miles
Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.
Best by miles
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.
Thank you so much,
Helen
Thank you so much,
Helen
Absolutely fantastic service - highly recommend!
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard.
Thank you for your very kind help!
Thank you for your very kind help!
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through.
highly recommended, if I ever have to ship overseas again I know who to call.
highly recommended, if I ever have to ship overseas again I know who to call.
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.
Fully recommend Damon and his service anytime!
Fully recommend Damon and his service anytime!
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.
Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication.
Many thanks
Karen & Buddy
Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication.
Many thanks
Karen & Buddy
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Prompt, efficient, friendly service.
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
To Trevor at Pack and Send - Hamilton Branch
Thank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!
Thank you Trevor and all the best for the future �
Milly
Thank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!
Thank you Trevor and all the best for the future �
Milly
Great communication and service from the Hamilton team. Definitely recommended 👍
To Lindsay & Emily @ Pack & Send Dunedin.
I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.
The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.
Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.
The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.
Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Very efficient Dunedin branch
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Thank you Pack & Send for getting a lost phone return promptly!
Everything was hassle free and a breeze nothing was too much trouble
Highly recommend
Highly recommend
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
To Jeremy - Pack & Send, Takapuna Branch, Auckland.
There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.
Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.
I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.
Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.
I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
really good guys down in the chch office really easy to work with and good prices!
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.
Gene Wilkins
Gene Wilkins
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Wow talk about service with a smile.
These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.
They will be getting all of my repeat business in the future.
And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.
Hats off to you Mark and your super cool staff.
These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.
They will be getting all of my repeat business in the future.
And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.
Hats off to you Mark and your super cool staff.
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.
From a very happy customer who will be definitely be returning.
From a very happy customer who will be definitely be returning.
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer.
Lorraine - House of Travel Botany Junction
Lorraine - House of Travel Botany Junction
