PACK & SEND Napier City
| Franchisee: | Bruce Pankhurst |
| Address: | 132 Dickens Street Napier Central Napier 4110 Hawkes Bay New Zealand |
| Phone: Email: | +64 (06) 834 0606 [email protected] |
| Opening Hours: | Monday – Friday, 8.30am – 5pm Saturday 9-12 |
What our customers have to say
Absolutely stupendous service from Pack & Send. Had two items that needed to be sent; was struggling to find a company that would assist me due to the size of the items. Heard Pack & Send come over the radio advertisements and five (5) minutes later my items where being sent to their final destination. Service was to a very high standardHighly recommend!!
Lazhon M
07:51 07 May 21
Amazing staff Jim helped me get a purchase off trade me to Auckland highly rate this business arrived ahead of time and in one piece just the nicest helpful people
Robyn Malcolm
03:09 03 May 21
I found the service here really helpful and friendly.I was really impressed with how quickly my box was picked up and delivered and the communication was excellent. I would definitely use their service again and recommend to others I know.
Christina Prouchandy
00:06 08 Apr 21
Very helpful and friendly, I will be going straight there if needed again. Prompt and efficient service, receiver was happy too.
Dave Gant
22:09 25 Mar 21
Pack & send Napier has been awesome to deal with! Tim has been a massive help with my move from Napier to the south island. the prices, service and everything was really good i will most definitely be recommending Tim to my friends
Poppy Sinclair
05:50 16 Feb 21
Absolutely super service. Pack & Send make sending goods overseas simple and easy. Communication was top notch and the staff super friendly and helpful.
Mary Dinwiddie
20:03 08 Feb 21
I'm impressed by the speed that the parcel was delivered and also greatly appreciate the personal and friendly approach of Tim, whom I was dealing with. I would certainly recommend Pack&Send to everyone, especially if you need to deliver your item quickly and abroad.Thank you very much Tim, you were great!
lucia hennelova
22:02 28 Jan 21
Great and super friendly service !! Highly recommend, best price and fast delivery! Thank you so much. Will be back!
k malen
12:51 19 Jan 21
Excellent reception and processing of item to be sent. Item arrived at destination more quickly than anticipated. Very impressive.
Bruno Yurkowski
06:46 19 Jan 21
Quote request was very quickly replied to. Valuable parcel sent to Auckland was packed appropriately by Tim and couriered to client in acceptable delivery time. Great service. I would recommend and use this service again myself with no hesitations.
Laureen Price
18:33 18 Jan 21
I needed to send a 23kg package to Australia. A moving company suggested Pack & Send. I contacted Tim and found him to be very helpful and accommodating, giving me good advice and taking me through the process of customs etc. The parcel arrived when he said it would and he advised me when the delivery had been completed. All done at a reasonable cost. I have no hesitation in recommending his company for freight to any destination.
John Brownlee
06:15 12 Jan 21
Fantastic, friendly, and fast service.Tim goes out of his way to ensure everything is done to maximise your peace of mind and reduce the costs. I entrusted Pack & Send to send a full custom computer from Napier to Christchurch and it arrived in the condition I dropped it off in - immaculate.
Kyle Dunkerley
23:53 11 Jan 21
Very helpful.Customer service was wonderful and very friendly, I would definitely come here again.
Kauranga Edwards
04:03 09 Dec 20
I was thrilled with the speed in which my items arrived in Australia especially during the difficultie of Covert 19 and will definitely be using your services again. Thank you. Di CrawfordOnce again the experience was excellent and goods delivered in record time. Thank you, Diana crawford
Diana Crawford
05:13 25 Nov 20
Amazing speed and attention to detail. Very helpful through the entire process and very trustworthy. Would recommend 100%. Also the packing boxes they provide are really good and worth every penny.
rikhit n
00:47 27 Oct 20
Hassle and stress free experience compared to other companies we engaged with. I would highly recommend using Stewart with great communication skills and a easy approach. Great work and thank you!
gabriel williams
15:38 27 Sep 20
I was thrilled with the speed in which my items arrived in Australia especially during the difficultie of Covert 19 and will definitely be using your services again. Thank you. Di Crawford
Diana Crawford
05:04 11 Sep 20
We had a family heirloom packaged and delivered to us in Canada. A violin is very precious and fragile as you can imagine.Stewart Mann from Pack & Send Napier ensured that the item was delivered without damage. It arrived ahead of my expectations.After this experience I will only trust Pack & Send with all my international shipments from New Zealand from now on. Thank you for a great experience.Geoffrey
Geoffrey Beattie
00:54 03 Sep 20
Great service
Suzon Mollah
00:03 31 Aug 20
My fragile parcel arrived safely and quickly. The service was professional and .helpful. I was shocked at the cost however. $200 to Australia for a box, slightly bigger than a pizza box.
Sue Burgess
22:49 06 Aug 20
We trust Stew from Pack and Send Napier to deliver art through out New Zealand and across the world. They provide consistently excellent service.
Muse Art
22:06 27 Jul 20
Much easier to use than NZ post if you have anything that doesn't package into standard sizes envelops/boxes they provide.
Antoinette Righarts
01:08 23 Jun 20
Very helpful and Professional Gave great options with very friendly service
Debbie Coyle
03:01 12 Jun 20
Stewart went out of his way to help us with an important and challenging freight job. Highly recommended
Scott Sambell
07:01 30 Apr 20
Great team very helpful and willing to go the extra mile
Klint Freemantle
09:05 04 Mar 20
Great service thank you!
Rhys Donald
11:16 30 Aug 19
Wonderful service from the Team at Pack and Send Napier. My parcel arrived safe and sound and was very well packed. Thank you!
Sharise Watson
23:15 03 Jun 19
Helpful and great courier!!
Kjelsty Kastrinos
00:35 09 May 19
Stewart at Pack & Send could not have been more helpful in what was an awkward item to freight over a long distance. Really appreciate the assistance - you've put some faith back in good old customer service!
Todd Moody
01:12 21 Sep 18
Napier pack n send went out of their way to get my items home. Using another freight company to get my furniture to their closest depot, they were still half the price of other major freight companies I had quotes from. I’ll use them again without a doubt.
miss creant
00:35 27 May 18
I had a cello case dropped off at their shop and sent from Napier to me in Auckland and the service was perfect. The cost was excellent and they put a protective wrap on the case. The freight was fast, the person at Pack and Send was friendly and helpful . . . brilliant! Even though this was a large item, it was no problem for them at all.
chris grattan
20:44 19 Apr 18
We called in to the store on a Saturday with two large packed boxes and five pieces of art work of various sizes. Even though we were leaving NZ three days later Carlene could not have been more helpful, professional and empathetic in her dealings with us. Carlene explained in detail the process from drop off at the store to delivery at final destination. Our boxes and art works arrived three days after our return home. I am astounded at the absolute expertise in the way the art work was wrapped and packed! Every item in each of the large boxes and all art work arrived as it left. I cannot recommend Carlene, her team and Pack and Send Napier highly enough and would not hesitate to use their services again.
Rexina Gunderson
00:42 05 Jul 16
I used Pack & Send to transport a significant shipment of recorded works of art from New Zealand to the United States. This was my first time to ever import something in a bulk manner and Charley/Pack & Send could not have been more helpful. Items arrived in immaculate condition and packed exceptionally well. Thank you for a tremendous experience!
Shannon Lynn
18:37 23 Jun 16
Could not recommend Pack & Send Napier more. We were assisted wonderfully in every way possible - from helping us last minute to shipping our luggage, letting us repack everything (our entire car included) behind the store, to helping us ship our bag to America as cheaply as possible. As two (broke!) backpackers, we could not be more grateful for you and everything you did. Our bag arrived home safely before us with no trouble at all. You really saved us and we cannot thank you enough!!
Emma Huneck
01:56 18 Apr 16
I had a tricky situation to solve regarding the uplifting, packing and delivery of an item some way away. I dealt with our local Napier branch Carlene and could not have found her more accommodating regarding getting my needs met. Carlene took it on as a personal challenge to find a way to get my item to me. It was extremely professionally packed and managed. Highly recommend. Thank you Carlene and the team.
Joyce Ireland
03:12 10 Mar 16
Very efficient and really good in keeping track of the products. Will recommend.
Jatin Thakur
22:38 19 Sep 14
Your New Zealand Courier and Freight Provider in Napier, Hawkes Bay
At PACK & SEND Napier City we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Napier City provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Napier City we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Napier, Hawkes Bay
With so many International freight and shipping services available, PACK & SEND Napier City will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Napier City, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Napier City we have Sea Freight to the door, or Sea Freight to the port.
Highly recommend. Fast, efficient, reliable service and great communication.
Annie O'Donnell
01:08 23 Jul 20
great price and great service!!
Marnie Wilton
00:40 23 Jul 20
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
Adriana Chane
06:33 21 Jul 20
hassle free friendly service
Ilona Faasen
00:15 12 May 20
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
Gillian Gilbert
09:24 30 Apr 20
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
Rodger Anderson
04:56 27 Mar 20
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box fromAuckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked upIn the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges. Most important is the package has arrived safely in Melbourne on Monday. I was very impressedby the efficiency of the freight service. I will have no doubt to use them again👍
Lily Poh Lee Wong
20:05 23 Mar 20
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Ben Keegan
00:19 31 Jan 20
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
