Untitled design 2020 03 19T085103.505

COVID-19 Customer UPDATE

YES we’re still delivering during all alert levels!

What’s happening at your closest Pack & Send Service Centre?

Level 2

Aside from recommended hygienic practices (which includes staff wearing masks, scanning and sanitising in-store plus contactless deliveries) it’s basically business as usual!

Level 3

During Level 3 our service centres  are still operating offering 100% contactless pick ups and deliveries. We encourage you to only book an appointment with us via phone or online during this time.

Level 4

Our service centres are still operating behind closed doors offering 100% contactless pick up and delivery. Please only contact us via phone and online during Level 4. We can also now send non essential freight during this period.

Freight delays

These can be expected at the moment in and out of Auckland (due to border control measures).

Online Self-service

This will be turned off if any region is at Level 4 still.

Important information

  • Please contact us via phone and online during Level 3 & 4
  • We can now send non and essential items at Level 4
  • Please ensure our couriers can deliver safely to your premises with at least 2m distancing
  • Don’t send items to Auckland businesses addresses that are closed
  • Please only book your pick ups and deliveries by phoning or emailing our service centres

Thanks and keep boxing on New Zealand!

 

17th August: We’re still open and while our retail stores’ in-store services are temporarily closed during the Level 4 lockdown period, as an Essential Business provider we are still ‘Open behind closed doors’ offering contactless freight services such as pickups and deliveries (local and international) for other Essential Businesses and for personal non-food Essential Items. Note our online self-service is turned off.

If you need freight packed, picked up and delivered please contact your closest service centre via email or phone only to arrange pick up. Note that physical distancing protocols must be adhered to when our couriers are collecting your parcels.

Categories of non-food consumer products that are essential include:

• necessary clothing, footwear and bedding

• urgently required white ware and appliances: such as fridges, heaters, washing machines and dryers, vacuum cleaners, fans and dehumidifiers

• urgently required cooking, cleaning and laundry equipment

• medicinal and hygiene products: such as medication, PPE, first aid products, soaps, shampoos, moisturisers and hand sanitisers

• urgently required items for transport maintenance: such as bike and automotive parts and repair kits

• materials for urgent home repair

• urgently required communication devices: such as mobile phones, computer equipment, modems and internet equipment, televisions and radios

• urgently required educational materials and books

• urgently required home office equipment

Categories of non-food consumer products that are not essential include: 

• exercise, sporting and outdoor recreation equipment: such as weights, indoor training machines, sports rackets and balls, and pool

products

• entertainment and hobby products: such as gaming consoles, knitting wool, trampolines and swings

• beauty products: such as make up

Do you sell essential goods are those that will keep people warm (heaters, blankets), key household appliances and computers, and health items?

As you may know businesses are now able to sell essential non-food consumer products, provided they do so in a way that protects the public and minimises the risk of COVID-19 spreading. Examples of these essential products are blankets, fridges, heaters and computers or tablets to work from home or do distance learning, or simply connect with people. Your closest PACK & SEND service centre can help!

As you’ll be aware by now PACK & SEND is considered an essential service and will continue to deliver essential products for businesses deemed essential by the Government during level 4. Following our previous updates we’d like to remind you that in addition to sending essential items we are only assisting businesses that are indeed classified as essential and we’re happy to continue to provide contactless collection and delivery services for you. If your business is part of a supply chain for essential businesses, you can continue to supply those critical products and services to essential businesses only.

It is important that you keep us up to date if anything changes to the classification of your business, the onus will not be on PACK & SEND to check whether you are or aren’t ‘essential’ and we will continue to need the latest information from you in order to maintain our efficient logistics operations.

Please monitor any changes to the Government’s updates to essential services criteria. If your position has changed or you have not sent us through your change of details please contact your closest service centre on 0508 722 548. Feel free to contact us if you have any other queries at this time. It is the responsibility of the shipper to ensure all Government requirements, including all COVID-19 Level 4 requirements, are understood and complied with. Stay well!

1st March 2021 – Level 3

Our Auckland stores are still open and will revert back to contactless pick ups and deliveries, we encourage you to book an appointment with us via phone or online and if you must come in-store please practice social distancing and adhere to our hygiene requirements. There is also potential for freight delays into Auckland so your patience is appreciated at this time. Other non-Auckland PACK & SEND stores will been operating normally with health & safety procedures in place. Don’t forget you can also book and pay online for your convenience!

14th May 2020 – Level 2

Bring on Level 2 – we welcome you! Well, we’ve made it, thank you New Zealand. When you visit our service centres again from today on, health & safety will be paramount and you won’t need to queue! It’s also likely that you’ll encounter our friendly store owners themselves for a high level of freight expertise, that personal touch and of course a bit of banter. They’ve missed you and look forward to seeing you again soon. Of course, you can still book your consignments by phone or online. Enjoy your new found freedom!

imageedit 3 8723853085

27th April – Level 3

Now that we’ve hopefully packed and sent Level 4 away, all of our service centres can now pick up and deliver everyday freight as from today. As you would guess there’s a decent backlog and we appreciate your patience, especially for residential deliveries. We’d love to see you again soon however please book your deliveries by phone or online via your closest service centre. We’ll of course pick up using contactless procedures and deliver safely to your chosen destination!

 

keep calm 1

31st March

Our service centres are still here to help pack & send your worries away as much as possible during the lockdown period. If you need some important items picked up and delivered or you’re an essential business we are still offering ‘behind closed doors’ services for essential services and items. We’re still providing contactless pickups and deliveries and prefer that you only book online or via phone to keep us all as safe as possible at this time.

What are essential items and non-food essential items?

The ‘Essential Items’ definition is intended to cover things that are a necessity of lifeie. food, medicine, baby items, healthcare and related supplies and equipment. It is difficult to be prescriptive about what an essential product is and it is beyond our expertise to list every item here. MBIE’s latest release mentions that Essential Items cover only those products that keep people nourished, warm and maintain peoples health. 

MBIE’s latest news release stipulates that the Government has decided that the sale of non-food essential goods will be now allowed – in recognition of the need for people to safely isolate, stay connected to one another and work or study from home. Non-food essential items which we can also now pick up and deliver may include, for example, blankets, heaters, kitchenware and appliances, whiteware, computer equipment, and mobile phones.

Copy of Copy of Untitled

27th March

While our retail stores are temporarily closed during the lockdown period, as an Essential Business provider we are still ‘Open behind closed doors’ offering contactless freight services such as pickups and deliveries (local and international) for other Essential Businesses only, or for personal deliveries deemed ‘necessities of life’ such as medical supplies, food and essential home items. Note that physical distancing protocols must be adhered to when our courier is collecting your parcels.

 

25th March

Temporary closure of our service centres

From 11.59pm Wednesday 25th all PACK & SEND service centres will close. All in-store services will be unavailable until further notice.

Thank you for your understanding and patience after we’ve worked through the implications for PACK & SEND’S services following the notification of the COVID-19 alert Level 4 in the next 24 hours.

While some of our delivery services have been deemed essential services to ensure delivery of necessities to New Zealand we’ve made this difficult decision for the benefit and safety of not only all of our team but New Zealand as a whole.

As a result, from 11.59pm Wednesday 25th March PACK & SEND service centres will close, and in-store services will be unavailable until further notice. This will help reduce the risk to staff and customers of any social transmission of the virus.

We will be providing regular updates to this blog over the coming days in anticipation of your queries. This is an uncertain time for all of us, but we are committed to keeping our people, customers and communities safe during the COVID-19 pandemic.

 


 

 

 

24th March

As Transport & Logistics is classed an essential service PACK & SEND will be designated as such and will remain open to provide essential services such as packaging, fulfilment and parcel and freight delivery to New Zealand and overseas businesses and homes. We’re open for business and here to help!

covid store


The health and safety of our team members and customers is very important to us, and we are taking the necessary health and safety measures to ensure your shipments can be delivered, safely and securely as always – with zero compromise on the wellbeing of all parties. Further, PACK & SEND is offering unique solutions to help you through these unprecedented times, including those listed below:


Contactless Pick-up and Delivery


There’s no need to visit us in-store, if you require our services but prefer to avoid face-to-face contact which is our preference, we can easily conduct all communication via phone and email. We can also arrange for contactless pick-up and delivery that complies with recommended social distancing measures to your home, or essential places of work. Payments and completion of documentation can also easily be arranged online with your closest service centre.


Office Equipment Delivery to Homes


If any staff are working from home and require business equipment such as computers, tablets, printers, phones, or any office supplies, we can home-deliver these to the door in a contactless fashion. We can also assist with importing additional supplies or equipment you may need to purchase from overseas.


Personal Effects & Care packages


If you wish to send care packages to family and friends anywhere in New Zealand or even overseas, we can send personal shipments as well. If you have or had an urgent need to depart New Zealand or another country, we can assist in shipping your belongings from wherever they are, to you. You can also get an instant quote for smaller items and arrange sending and importing via our Book & Pay online self-service platform.


Delivery Services and Transit Times:


Our carriers are not currently experiencing major disruptions to their global parcel delivery network.
Customers that have very time sensitive international freight (particularly to Europe), are advised to allow an extra day to the normal transit time.


Helping with Prevention:


Your health and safety is our first priority. We are closely monitoring guidance from the World Health Organisation (WHO) and the New Zealand Ministry of Health. Our measures include:


• Practicing social distancing whenever possible.
• Follow appropriate hygiene protocols.
• Taking extra measures to ensure the sanitation of our premises and vehicles to make sure that everyone stays safe.


We are also encouraging customers to always keep at least 1.5 metres apart from each other and 1.5 metre distance from staff members whilst in our Service Centres.
Please help us, in that if you feel unwell, have been in contact with an infected person, or have returned from an affected place abroad, please do not visit our Service Centre. Contact us to make alternative arrangements.


Thank you for respecting these guidelines that we have put in place for the safety of our customers and staff.
We are keeping this webpage up to date so please check here for the latest developments
For specific enquiries on any potential delivery disruptions to any destination, please phone or email yor local PACK & SEND Service Centre.

 


 

20th March: Whilst we are trading as usual, we are also taking precautions to protect our people and customers and assist the national effort to help limit the spread of Coronavirus.

Further, PACK & SEND is offering unique solutions to help our customers through the COVID-19 disruption as outlined below.

  • Helping with Prevention
  • Solutions to help you through the COVID-19 distruption
  • Delivery Service Updates

Helping with Prevention

Your health and safety is our first priority. We are closely monitoring guidance from the World Health Organization (WHO) and the Australian Government Department of Health. Our measures include:

  • Practicing social distancing whenever possible.
  • Follow appropriate hygiene protocols.
  • Taking extra measures to ensure the sanitation of our locations to make sure that everyone stays safe.

We are also encouraging customers to always keep at least one metre apart from each other and one metre distance from staff members whilst in our Service Centres.

Please help us, in that if you feel unwell, have been in contact with an infected person, or have returned from an affected place abroad, please do not visit our Service Centres or contact us to make alternative arrangements.

 Thank you for respecting these guidelines that we have put in place for the safety of our customers and staff.

Solutions to help you through the COVID-19 disruption

 PACK & SEND can provide a range of unique solutions during these unprecedented times, including those listed below.

Contactless pick-up and delivery If you require our services but prefer to avoid face-to-face contact, we can easily conduct all communication via phone and email.  We can also arrange for contactless pick-up and delivery that complies with recommended social distancing measures.
Office Equipment Delivery to Homes  If any staff are working from home and require business equipment such as computers, tablets, printers, phones, or any office supplies, we can home-deliver these to the door in a contactless fashion.  We can also assist with importing additional supplies or equipment you may need to purchase from overseas.
Personal Effects & Care packages If you wish to send care packages to family and friends anywhere in Australia or even overseas, we can send personal shipments as well.

Delivery services and transit times

Our carriers are not currently experiencing major disruptions to their global parcel delivery network.

Customers that have very time sensitive international freight (particularly to Europe), are advised to allow an extra day to the normal transit time.

This page will update you on any major disruptions that are likely to occur from time to time.

For specific enquiries on any potential delivery disruptions to any destination, you are advised to contact your local PACK & SEND Service Centre.