PACK & SEND Thorndon Quay
| Franchisee: | Roger Tuarau |
| Address: | 103 Thorndon Quay Pipitea Wellington 6011 New Zealand |
| Phone: Email: | +64 (04) 891 0697 [email protected] |
| Opening Hours: | Monday – Friday, 9am – 5:30pm Saturday, 9am – 12pm |
What our customers have to say
Roger and Dahlia were both fantastic. They helped me through a difficult process of moving a shipment to Denmark. They were friendly, professional and communicated every step of the way.
Melany Markham
08:12 30 Jun 21
I appreciated the personable level of service, the can-do attitude, and the real care taken when moving my furniture. I've used the "big" firms before and been let down. Pack & Send are a bunch of regular people who take pride in what they do. I will use them again.
Allister Jenks
08:29 26 Jun 21
FAIRFAX STORAGE AND TRANSPORT LIMITEDWe required some very urgent freight to be delivered to several locations in a very small timeframe. Goods were collected and delivered on time and no damages. Highly recommend to anyone. Thank you team.
Terry Partridge
04:09 01 Jun 21
I use pack and send to relocate my house hold goods from Wellington to Christchurch.I paid for the premium service which was rather expensive and told that it would take 4 days total for delivery.However it took over 4 weeks for my stuff to arrive! Communication was extremely poor and unprofessional.There was a period of 8 days in which I would call them and they would not be able to tell where my stuff was currently or an expected delivery date.I was so scared that everything had been lost,stolen or damaged as they had no clue where everything was or what was happening.The excuses I were given were poor and flimsy.Blaming covid is not valid .My stuff was just traveling from Wellington to Christchurch.A lot of stress and anxiety was caused by the whole ordeal.I could not properly move in till my stuff came.I had to purchase new items,borrow from family or go with out while I waited.I was prepared for an over for 4 week wait.No compensation was offered or proper apology .Do not use Pack and send Thorndon!!!
Esther Maxim
22:36 23 May 21
My sincere thanks to Dahlia and the team at Pack & Send. I had a very special ANZAC Day gift for my Vietnam Veteran stepfather to be sent, and it was packaged superbly and arrived the following day. The service they provided was top-notch, and I cannot recommend them highly enough.
Carolyn Mattingly
23:35 23 Apr 21
Were super helpful shipping goods during a difficult time and made the tricky paperwork a lot easier. Thanks so much!
Hamish L
02:20 12 Nov 20
Thank you Pack & Send for a great service. I took a 23kg parcel Tuesday afternoon to Thorndon Quay store and the parcel (my sons cricket gear) arrived safely today in Melbourne. 2 days. Highly recommend.
Julia Hennessy
04:25 05 Nov 20
Kamal made things so easy and he kept me informed all through the process. Every request i had he went over and beyond. Everything ran so smoothly . Thank you Kamal
Whare Bidois
01:04 04 Nov 20
I went to pick up my parcel on 3 Aug 2020 but wasn't able to because the store was closed. The notice on the window and also the google indicates that the store opens until 5.30pm but when I got there after work at 5.15pm, it was closed. I couldn't even see any notice for the early closure. Slightly annoyed for not even keeping the store open till the stated hours.
Junsk Kim
10:34 03 Aug 20
We used Pack and Send (Thornton Quay) to send about 12 kilograms of historic paper files from our Parish Church to the Church National Archives in Christchurch. The staff were most helpful both on the phone and at the office with packaging and records. The box of files was quickly and efficiently delivered to its destination - and with good communication.
Anthony John Warrington
01:55 16 Jul 20
Great service, moved a very heavy chandelier (including collecting it from the seller and packaging it for transport) with no issues and really good communication throughout. Will definitely use again.
Tony Ward
03:57 12 Jul 20
Thanks for the great job in packing up my glass front cabinet so well and having it delivered safely and promptly. Fantastic service.
Esther Alley-Sandilands
19:06 08 Jul 20
Very good communication and response to emails. Extremely good packaging. A very professional service which I wouldnt hesitate to recommend or use again. Many thanks
Prue Poole
22:41 15 Jun 20
Not a good experience with this branch. They were collecting and delivering a set of rimu cupboards from Martinborough to Napier for me and I had contacted several companies for quotes inc Mainfreight & Pack & Send. Pack & Send were the cheaper option. Long story short - they outsourced to Mainfreight and tried to charge me once the cupboard had been collected for extra packaging of over $100. Head Office luckily got involved and offered a much more reasonable wrap. The service from the Thorndon Quay branch was so poor I ended up dealing with Mainfreight directly to organise delivery. Lesson learned - pay the extra for a more professional service.
Earl & Nic Anderson
21:33 13 Feb 20
Prompt, affordable and good communication. Would use again!
supearmy
05:49 22 Feb 19
Worst courier company. I sent my baggage For which the custom duty was paid in advanced without our concern. Even they did not try to mail us about this.While the person who was from pack and send name KAMAL guided us that they will inform before paying any custom duty.KAMAL did not pick even our one call when I tried to ask about all this matter.KAMAL told us to mention $990 which is the insurance amount . He did not even bother to explain the difference between the insurance amount and the baggage cost I have not receive any respond from their side till date.I have found that duty has been paid in excess of what was actually leviable on the goods
Megha Kohli
13:22 03 Oct 18
This guys are the best! Super helpful, 3x LESS expensive than other couriers
Ma Gi
09:52 06 Aug 17
Fantastic service.I use this office often to pick up documents on my behalf for work. The pickups are always on time, as is the delivery. Communication from this office is fantastic, and I am never left wondering about where my documents are located.
Kirill Kruger
05:08 10 Apr 17
Extremely slow and lost two boxes of precious items that were never seen again, although we're certain they never left Wellington! Excuse after excuse. Took two months for remaining items to arrive in Australia. Never again.
Pamela McInnarney
04:32 22 Nov 16
These guys packed and sent a computer for me that I bought on TradeMe. Arrived the next day, ahead of their proposed schedule. Excellent work guys (and substantially cheaper than the other Pack and Send branch in Wellington).
Simon Potter
00:17 29 Jun 16
Just unpacked three crates that Roger air-freighted to Brisbane for a mutual client. Superb job!
Scott Curr
06:45 02 Jun 16
Living in Brisbane I had to visit Wellington to arrange for household effects including furniture, books and fragile items to be transported to both Brisbane and Melbourne. I initially rang Pack & Send in Thorndon from Brisbane to find out more about their services. From the very start Roger was exceptionally helpful which gave me confidence to use them when I arrived in Wellington. I had a very short time frame to organise things when I got to Wellington and couldn't be happier with the service Pack & Send provided. All items have arrived safe and sound and I can thoroughly recommend this branch if you need items sent overseas.
Sylvia Scully
01:08 07 Apr 14
Your New Zealand Courier and Freight Provider in Thorndon Quay, Wellington
At PACK & SEND Thorndon Quay we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Thorndon Quay provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Thorndon Quay we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Thorndon Quay, Wellington
With so many International freight and shipping services available, PACK & SEND Thorndon Quay will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Thorndon Quay, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Thorndon Quay we have Sea Freight to the door, or Sea Freight to the port.
Highly recommend. Fast, efficient, reliable service and great communication.
Annie O'Donnell
01:08 23 Jul 20
great price and great service!!
Marnie Wilton
00:40 23 Jul 20
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
Adriana Chane
06:33 21 Jul 20
hassle free friendly service
Ilona Faasen
00:15 12 May 20
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
Gillian Gilbert
09:24 30 Apr 20
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
Rodger Anderson
04:56 27 Mar 20
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box fromAuckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked upIn the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges. Most important is the package has arrived safely in Melbourne on Monday. I was very impressedby the efficiency of the freight service. I will have no doubt to use them again👍
Lily Poh Lee Wong
20:05 23 Mar 20
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Ben Keegan
00:19 31 Jan 20
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
