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Excess Baggage

Excess baggage, luggage or personal effects, are terms used to describe items of personal property that you own and consign for shipment overseas. PACK & SEND offers a range of personalised excess baggage and luggage services to meet the needs of:

International university students
International backpackers
Visiting tourists on holiday
Corporate business people with deadlines

Whether it is computers, books, equipment, clothes, or other indispensable items that won’t fit in the overhead airline locker – talk to PACK & SEND and discuss how we can collect, custom pack and send your excess baggage to your door.

PACK & SEND offers a range of sea freight, air freight and international courier services for sending unaccompanied personal effects and excess baggage overseas.

Door-to-Door and Door-to-Depot services

The PACK & SEND ‘Door-to-Door’ service, covers standard customs clearance and delivery to your door (excluding government charges and taxes). The Door-to-Depot service is for delivery to the depot only. With the Door-to-Depot service, there may be further charges to pay at the destination, which may include terminal handling, storage and documentation fees. At most destinations, you can clear goods by yourself to avoid customs clearance charges, but it requires time to visit the Customs office with your passport, shipping documents and complete the necessary Customs forms.

Contact your local PACK & SEND store to discuss which will be the best option for your needs.

Air Freight or Sea Freight?

PACK & SEND offers both air freight and sea freight services for personal effects and excess baggage. Experience has found when sending from New Zealand that up to 100 kilograms can sometimes be more economical by air than by sea.
Sea freight generally starts to become economical when the size of your shipment approaches 1 cubic metre or 8 shipping cartons (Removalist Boxes 42x44x61cm). You may be able to get together with other friends returning home or moving overseas to consolidate your personal effects and save money.

Contact your local PACK & SEND store to advise you on the best excess baggage solution.

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Very efficient Dunedin branch

Shahid Ali

2018-07-13T03:34:26+0000

Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future

Brenda Walsh

2018-07-12T22:18:06+0000

We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.

Para Puha

2018-07-06T07:48:47+0000

Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!

Carolyn Fotofili

2018-07-05T22:17:37+0000

I use Takapuna Branch to pack and ship the car panels I fabricate. They are friendly and very helpful.

Michael Kiddie

2018-07-04T09:54:48+0000

Thank you Pack & Send for getting a lost phone return promptly!

EB Greenwood

2018-06-24T17:54:14+0000

Everything was hassle free and a breeze nothing was too much trouble Highly recommend

Sue Macaskill

2018-06-14T02:53:45+0000

I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service

Kate Rutherford

2018-04-20T00:17:12+0000

To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!

Joolz McKenzie Afendoulis

2018-04-19T13:44:01+0000

Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �

Jo Pervan

2018-04-18T01:24:07+0000

I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!

Margaret Lavery

2018-04-17T04:49:56+0000

really good guys down in the chch office really easy to work with and good prices!

Corbin O'Neill

2018-04-10T02:45:41+0000

A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins

Gene Wilkins

2018-03-26T00:50:11+0000

Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++

Toni Bingley

2018-03-22T23:08:37+0000

The Team in Dunedin is amazing! So friendly, prompt and professional, made it so so easy and a pleasure to deal with

Amy Groat

2017-12-21T19:56:16+0000

Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++

Dale Parry

2017-12-07T19:58:08+0000

Fernando Diaz

2017-12-01T00:33:36+0000

Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely. They will be getting all of my repeat business in the future. And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address. Hats off to you Mark and your super cool staff.

Lyn Thompson

2017-10-19T01:30:00+0000

I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney

Elizabeth Sullivan

2017-09-15T01:50:07+0000

I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.

Tyson Julie Edwards

2017-08-01T04:28:54+0000

Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction