PACK & SEND Riccarton
| Franchisee: | Pack & Send New Zealand |
| Address: | Unit 1, 213 Blenheim Road Riccarton Christchurch 8041 New Zealand |
| Phone: Email: | +64 (03) 982 7250 [email protected] |
| Opening Hours: | Monday – Friday, 9am – 5:30pm Saturday, 9am – 12pm |
What our customers have to say
Prompt reply to emails and good friendly service. cheers.
John Kelcher
01:31 06 Nov 19
Great service and would definitely use again. The only thing that would make it better would be all the paperwork required (in NZ and country shipped too) was on half and ready to be complete and signed on pickup of goods (or drop off at shop). I had a lot of fluffing around with forms that P&S could have easily had ready for me to complete but otherwise not a drama.
Jacqui Peck
08:56 30 Oct 19
Excellent customer service, very reasonable pricing, fast and accurate delivery. I highly recommend experiencing their service. I will definitely be using Pack & Send Riccarton for any future postage needs that come about.
Jeremy Spivey
10:19 22 Oct 19
Fantastic service and the most professional team. Really appreciate how they go above and beyond. Thanks Mark!
Dave Richards
00:10 03 Sep 19
Worst service you can imagine!Shipped an antique gramophone cabinet to Auckland, shipping cost me $250.P & S damaged it badly, after they insisted on additional packaging at a cost of $80.No insurance offered – apparently a clause in the t’s & c’s does contain detail on this…Bad communication, no replies on my emails, no updates, I have to call to get updates. I was finally offered a settlement of $120, whilst the total cost of this cabinet was more than $400. Would never recommend using them!
Will Reinecke
05:14 16 Aug 19
I visited the team at Pack and Send Riccarton to assist me in sending personal items to the US ahead of an upcoming move. They were exceptionally helpful and accomodating, even made me a coffee! Everything was done professionally and effectively, zero problems at any stage. Thanks, Team, would use the service again any day. Highly recommended.
David Graham
23:02 01 Aug 19
The service received at Pack & Send Riccarton was extremely good. Drew and Blain were my main point of contacts and were humble, honest and helpful in their dealings. I used their service to send some luggage over to Melbourne and whatever was not sent (after the scans/checks etc.), they did got in touch and asked if I could collect it from the store. Though a little bit can be done in terms of the price as I believe it's a bit expensive but when compared to other services around, they were also as expensive, so cannot complain. I would recommend using their services for assured and safe delivery!
Gaurav Dudeja
22:31 25 Jul 19
I can highly recommend "Pack and Send" to anyone wishing to send goods to another country.From the start I was treated with courtesy, kindness, patience and respect. At all times Mark was anxious to put my mind at rest when I had any queries, and everything to do with my wishes was handled with speed and efficiency.Should I ever need to use them again I wont hesitate for a moment.Thank you so much Mark and your team.You took a huge burden off my shoulders.Pack and Send deserves to do well and I wish them everything of the bestJenny ListerHanmer Springs
Jenny Lister
22:38 19 Jul 19
Quick, efficient service. Manager answered all my questions in a timely manner, and goods turned up on time, as promised. Highly recommended.
Shelley Minter
22:10 09 Jul 19
The Pack & Send Riccarton Team are amazing! I could not find a packing tube long enough for my fishing rod anywhere!They had the solution and went out of there way to help! In the future I wouldn't go anywhere else for any of my packaging problems!!! Because they have the solution for everything! Even my fishing rod! 👍 Great work!!
Emma-Skye Lancaster
18:33 09 Jul 19
Wow! Mark Hutchinson at Pack & Send Riccarton was simply a dream to do business with! He provided incredibly timely and thorough responses and the package arrived very well-packed and very quickly resulting in full customer satisfaction and peace of mind! I highly recommend Pack & Send Riccarton and plan to enjoy using their services for any future needs.
L Hoffman
00:35 27 Jun 19
I cannot speak highly enough of the high quality of service I received from Mark at Pack & Send Riccarton. After watching the catchy new advert on TV they were the first ones to pop into my mind. Nothing was a problem and the packaged arrived safely the following day. Everything was packaged to perfection. I wouldn't hesitate for a second in recommending Pack & Send!!! Thank you for making my week so much easier!
Hannah Drummond
04:39 26 Jun 19
I cannot speak highly enough of the high quality of service I received from Mark at Pack & Send Riccarton. After watching the catchy new advert on TV they were the first ones to pop into my mind. Nothing was a problem and the packaged arrived safely the following day. Everything was packaged to perfection. I wouldn't hesitate for a second in recommending Pack & Send!!! Thank you for making my week so much easier!
Hannah Drummond
04:37 26 Jun 19
The Riccarton Team is Amazing - Mark in particular has shown top notch work always going above and beyond with excellent advise and helping with all my moves going to or from overseasI highly recommend this business for any freight and great staff to get your belongs safely to there destination
Sandra Cornelius
07:04 20 Jun 19
Easy and Best Service. Had to pick up from CHC and deliver to MEL, and they did it quicker and cheaper than my expectation.
Sanil Karmacharya
21:15 02 May 19
Really happy with there service, went in Saturday and they did me a great deal on getting my parcel to Auckland. Highly recommend!
Marvin Zizi
07:48 12 Apr 19
The manager was very helpful and bent over backwards to get the right price for me...I would use Pack & & Send every time.
Patricia Cannon
20:39 14 Feb 19
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:20 17 Dec 18
Came at business hours 9.34am, it is closed. Yesterday was holiday , but on the door it is written open on Saturday from 9. Anyway, just a little problem. I believe the service is good 🙂 would try next time
Changda Liu
02:47 17 Nov 18
Came at business hours 9.34am, it is closed. What can I say
Cd TRF
20:34 16 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:51 07 Nov 18
Pack & Send did an excellent job shipping an artwork from Christchurch to the States. I had explored other options but because of the unusual shape decided to get it both packed and shipped and it was definitely the right decision. The work arrived in pristine condition, expertly packaged, and promptly too. Highly recommended.
Harriet Field
14:47 05 Sep 18
Though my well packaged artwork arrived very promptly from Christchurch to Melbourne, am very disappointed in the lack of any response in my three attempts (1 via chatline and 2 emails) to contact this company regarding the damaged conditon in which it arrived. All I have asked for is a response. The silence is deafening.
Julie Woolman
09:37 13 Apr 18
Great service all round. Good communication, product was deliver 2 days earlier than i expected and was in perfect condition. I was slightly worried due to my item being a PC, however i was pleased with all aspects of service. Wellington and Christchurch bases had a great team, who were more than helpful. Would use again.
Joshua Jones
09:34 08 Apr 18
I buy items at auction in Christchurch and get them collected, boxed and delivered to Queenstown frequently. The service has always been very professional and organised. Happy to continue using a business that is this organised. Many thanks
Julia Milley
00:57 02 Apr 18
If I could put zero star, I would do so..... In the original quote and emails, I told P&S to send the item to my home address, then they changed to deliver to their store and we picked up from there. When I found it out and asked them to deliver to my home, I needed to pay extra! They are good making money from customers! NOT RECOMMEND their service!
Susanna Leung
22:08 26 Mar 18
This business is shady. Blocked me from their Facebook page after I pointed out how suspicious it was. ????
Sharleen Mahutoto
19:48 04 Dec 17
I could not fault my experience with Pack & Send Riccarton if I wanted to! Mark was incredibly helpful and friendly, the laptop we left at the CHCH airport was returned to us overnight and could not have been packed more securely. Big thanks to the team!! Will definitely be reccomending you to others in future.
Devon M
23:09 07 Jun 17
As an Aussie Collector, I have recently purchased 5kg crocks and had to find a way to get back to Australia. Mark and his team have been most helpful in keeping the items safe while in transit. HIGHLY RECOMMENDED.
Dr Stephen Duffield
09:11 15 May 17
Absolutely thrilled with their packaging, service and communication! I had a heavy horse statue with rider sent from Riccarton to Hamilton. I was paranoid it would get chipped, the horse's legs broken or delicate pieces of mane or girl's hair broken. The bubble wrap along with custom moulded packaging ensured perfect delivery into my hands. Would I use Pack and Send again? You Bet!!!! Affordable and careful. My statue now safely home and much admired. Thankyou.
T Hopkins
09:33 02 Feb 16
This was a biggy for me, living in West Australia and wanting my treasured items in Christchurch sent to my elderly Dad in Tasmania for storage until I settle. I can't believe how easy it was. I couldn't fully complete the contents list as I hadn't seen my items for three years so Andrew and the team did it for me. It took only three days to arrive but my Dad wasn't home so a note was left for him to collect it. This I didn't want as he is 81, when he got to the depot the guy there took one look at him and 'said don't worry about a thing we'll drop it off for you', Dad tells me everything is very well packaged. I am so happy and can honestly say this was awesome service from start to finish.
Jewlz Barker
00:28 23 Apr 15
Your New Zealand Courier and Freight Provider in Riccarton, Christchurch
At PACK & SEND Riccarton we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Riccarton provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Riccarton we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Riccarton, Christchurch
With so many International freight and shipping services available, PACK & SEND Riccarton will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Riccarton, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Riccarton we have Sea Freight to the door, or Sea Freight to the port.
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
I worked with Trevor and Curt at Pack & Send Hamilton for a job moving my stuff abroad. They were extremely efficient time wise and the boxes are quite durable, as the items are fragile. Would certainly recommend for use in the future
Maxwell Bergmann
03:05 18 Jul 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Trevor in Hamilton provided great, friendly service and professional packaging. Fast delivery, took one day from Hamilton to Napier. Excellent service.
Melanie Strydom
20:16 16 May 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Best courier service with fast at 24/7 chat online team specially Aria .. with her professional communcation ..
Tazeem Ali
07:27 31 Dec 18
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
The Team in Dunedin is amazing! So friendly, prompt and professional, made it so so easy and a pleasure to deal with
Amy Groat
19:56 21 Dec 17
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
