PACK & SEND Takapuna
| Franchisee: | Jeremy & Jane Bain |
| Address: | 77B, Barrys Point Road Takapuna Auckland 0622 New Zealand |
| Phone: Email: | +64 (09) 486 3355 [email protected] |
| Opening Hours: | Monday – Friday, 9am – 5:30pm Saturdays 10am – 2pm |
What our customers have to say
I had a rather fragile collectors item to send after a sale on TradeMe and went to see the guys at Pack & Send. They were professional and knowledgeable and I felt confident that the parcel would be delivered safely. They suggested it could take two days due to the Christmas chaos, but in actual fact, it was delivered overnight. Couldn’t rate these guys highly enough, and will definitely use them again!
Tascha Rosan
21:32 12 Dec 19
Sean is very professional. Although there were minor problems during the customs clearance process, he always responded patiently and quickly and actively followed up. I really appreciate for his assistance.Highly recommended!
lynette Gao
07:31 11 Dec 19
Extremely helpful and hasslefree service. Highly recomend.
arne lewis
19:01 21 Nov 19
Packed well, good communication. Would use again.
Julie Donovan
23:38 13 Nov 19
We had a couple of bicycles sent to Kaitaia recently. Efficient, professional and friendly service. Many thanks
Lynda Sclater
23:18 03 Nov 19
Hello Friends,To start Jeremy and Jane are very helpful and kind . They are very honest, perfect example of Kiwi Culture.Now my experience. I used their services to ship used kitchen items and toys to India while leaving Auckland ( with a heavy heart ). As the stuff were made up of metal , I opted for silver service of Pack & Send which has no insurance. The packing was done by them in standard boxes. The carrier was DHL.When i recieved my goods in India, all the kitchen items were battered beyond repair. DHL didn't accept any responsibility as they were just the carrier and advised to claim from Pack & Send. When i did that , they didn't accept it either as the packaging was standard and i had taken silver service. I filed a plea in Disputes Tribunal , it got rejected as i had not taken insurance and DHL weren't hired by me. Overall, it was total loss of 600 NZD. I suggest to future customers to :1. Discuss in detail with Jeremy &Jane the method of safest packaging and insurance cover for valuable items. They will surely help.2. Carry precious stuff personally if possible, sell rest of stuff before leaving.3. Discuss options of carrier, if possible deal with them directly. Pack & Send does the logistics part with no liability and carrier doens't have any since we don't pay them. Rest, enjoy your time in Auckland and Takapuna
Sarang Kanekar
13:46 03 Nov 19
Sean of Takapuna office is the nicest service person I have ever dealt with. I spoke to him on the phone on several occasions seeking advice on quotes for different items. He was always warm, kind, patient and sincerely helpful. I didn't use their services in the end but I was extremely impressed with this office's work style represented by Sean. Consider me a very satisfied and grateful customer. Thank you Sean.
Lilac Liping Guthrie
03:20 03 Nov 19
Great Service !! I had 2 wire Card Stands to send to 2 different addresses. PACK & SEND took care of the packaging and delivery efficiently and at a good price. Thanks !!!
Craig Wallace
21:23 21 Oct 19
Wonderful service! Thank you Sean & team.
russel rasheed
22:31 08 Oct 19
Excellent service, very efficient and trustworthy!
anita totha
03:41 26 Sep 19
I have used Pack and Send Takapuna for sending sensitive documents overseas. More often than not, their text confirming to me that the item has been received comes even before my recipient has informed me about it. They are very efficient and just takes the worries off your mind when it comes to the items you send out. Highly recommended.
Bernie Gojar
07:12 13 Sep 19
We chose Pack & Send to send a big box with some essentials to send to the UK to prevent having to travel with large luggage. This was organized before we left NZ and the package was actually delivered 10 minutes after we arrived at our AirBnB in the UK! Very impressed by the smooth process. Thanks Sean!
Mei Tan
02:36 13 Sep 19
Outstanding service !!!! Thankyou Jane!! 🙂
Sol XVI
08:57 01 Aug 19
Highly recommend Pack and Send Takapuna and their amazing service! Sean was a tremendous help to us every step of the way. We had issues delivering an important document to a government agency (due to their outdated information) and he tracked down our package and kept us updated with its location. He made numerous phone calls and emails to sort out our situation for us. Very appreciative of his efforts to go above and beyond of what he needed to! Will definitely be coming here in the future for other courier needs. Thank you so much Pack and Send and thank you Sean!
Hannah Littlejohn
00:06 24 Jul 19
Jeremy & Sean are very helpful and efficient. They've provided me with a friendly, professional service to send some parcels to Tahiti. The fact that they deal with DHL is also a big + to me. Well done and looking forward dealing with you sometimes. Herve
hervé mavré
03:33 16 Jul 19
Jeremy and Jane and Team offer a fantastic, reliable, efficient and highly professional service - highly recommend!
Vanessa Penman
05:49 14 Jul 19
Very helpful, great service and always friendly! Highly recommend.
Fiona Black
01:58 09 Jul 19
Sean and the team were very helpful in securing international shipping for additional luggage. The process went smoothly which had also been the case for my referral source. I would be happy to recommend the team for such requirements to others. Thanks again.
Ty Smith
19:27 28 Jun 19
It was quick and easy. Excellent service.
Adona Requinala
23:49 20 Jun 19
Exceptional service is the norm here. Love using Pack & Send Takapuna
Warren Harrison
04:12 20 Jun 19
Awful people to deal with. I had a valuable turntable sent by them which did not work when I received it. I have video evidence of it going ok just before they packed and sent it which I provided them with. They claimed that they would not cover it unless here was evidence of damage to the packaging. I sent them a photo of damage to the carton. I have had to email them a couple of times to get a reply from them and the last email I had they were going to ask their head office to review it. Still waiting to hear back from them after a year........ I do not know why they have a Gold service if it is worded so that they do not have to pay out on mechanical or electrical damage. it would have been cheaper to use a conventional courier.Thank you for your reply. A couple of points. I have video evidence that the turntable was operating just before it was packed and I have sent this to you. This video was taken in case something like this happened. It did not have an electrical problem at all, it had mechanical issues from poor handling during transit. Also why did I have to email you a couple to get answers from you. I believe that I paid the extra money in case something like this happened.
Chop Palmer
00:40 27 May 19
Awful people to deal with. I had a valuable turntable sent by them which did not work when I received it. I have video evidence of it going ok just before they packed and sent it which I provided them with. They claimed that they would not cover it unless here was evidence of damage to the packaging. I sent them a photo of damage to the carton. I have had to email them a couple of times to get a reply from them and the last email I had they were going to ask their head office to review it. Still waiting to hear back from them after a year........ I do not know why they have a Gold service if it is worded so that they do not have to pay out on mechanical or electrical damage. it would have been cheaper to use a conventional courier.
Chop Palmer
17:59 25 May 19
Friendly staff, quick, reliable, affordable, would definitely recommend
abc xyz
10:41 13 Mar 19
Highly recommend using pack and send. Had great service from sean and Jeremy. Friendly crowd and awesome communication. Thanks gents. Much appreciated.
luke scott
00:09 23 Jan 19
Had my time wasted here. Quoted $32 to send a parcel which weighed 32kgs (above their normal limit of 30kgs but was told by them on the phone it would be ok), and then when I arrived because it was 32.4kg they said they would have to split into two boxes and the cost would be $48. I would have rather they simply told me that 32kgs was too heavy to save me making the trip in the first place. Frustrating to have wasted my time.
Jamie Rhodes
01:51 17 Jan 18
As an Aussie Collector, I have recently purchased 5kg crocks and had to find a way to get back to Australia. Both Jeremy and Jane have been most helpful in keeping the items safe while in transit. HIGHLY RECOMMENDED.
Dr Stephen Duffield
08:52 15 May 17
A relative left an item at Auckland airport before flying overseas and living in Wellington needed someone to collect it, pack it and ship it. I contacted Pack & Send Takapuna on a Friday - they quoted an extremely reasonable price, collected it on the Monday and it arrived in Canada on the Wednesday. A very impressive service, friendly customer service (they even phoned me to tell me it had arrived in Canada) and highly recommended. Will use this company again for sure.
Chris Peddie-Burch
00:06 13 Jan 16
Jane and Jeremy were wonderful helping me with my recent move from Auckland to the USA. I had several fragile items that they packed for me, which all made the trip intact. They were fast, friendly, and everything was done to ensure my items arrived safely and quickly, and were well taken care of. Everything arrived in the USA within 5 days! They also saved me when I frantically came in one last time on the day of my flight to the USA with a few more belongings which did not fit in my suitcase, and I didn't have a box. They simply took my items (again, some of which were fragile) and packed them for me, then the box arrived in the USA 4 days later. A big thank you to Jane and Jeremy for making a major transition so easy for me, and for taking such good and personalized care of my belongings! I highly recommend this store.
Elise Donovan
14:47 25 Oct 14
Jeremy and his team at pack at send are the most efficient and friendly in the business! It is such a pleasure doing business with them, All the hassle is taken off my shoulders and put into their very capable hands. They handle everything, from packaging awkward objects to the hundreds of forms that come with sending things overseas. It’s a breath of fresh air after dealing with NZ couriers, I can count on my parcels to be delivered in great time and great condition. With up to date tracking numbers and on going commutation I am able to inform my customers of when there packages will be delivered. Pack’n’send saves me time and stress ! HIGHLY RECOMMEND ! - Ella ; Receptionist @ Sealy NZ
Ella Keogh
21:43 22 Sep 14
I had fragile, old and precious cargo to freight from the Waikato to Auckland. An awkward item, a challenging location and limited ability to help with removal. After many unsuccessful calls to companies advertising their skills in this type of move, I came upon Pack & Send. They were incredible from start to finish. Jeremy showed a level of interest, care and concern that is uncommon in this day and age, and took pains to ensure that the job was handled with care and diligence. The item was packed very safely, transported without hassle and delivered without incident. Communication was clear and forthcoming throughout. I realise I'm gushing, but their service was truly that good. I'm kind of hoping for more situations where I need to use them!
Jane Gianoutsos
02:16 14 Aug 14
Your New Zealand Courier and Freight Provider in Takapuna, Auckland
At PACK & SEND Takapuna we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Takapuna provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Takapuna we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Takapuna, Auckland
With so many International freight and shipping services available, PACK & SEND Takapuna will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Takapuna, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Takapuna we have Sea Freight to the door, or Sea Freight to the port.
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
I worked with Trevor and Curt at Pack & Send Hamilton for a job moving my stuff abroad. They were extremely efficient time wise and the boxes are quite durable, as the items are fragile. Would certainly recommend for use in the future
Maxwell Bergmann
03:05 18 Jul 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Trevor in Hamilton provided great, friendly service and professional packaging. Fast delivery, took one day from Hamilton to Napier. Excellent service.
Melanie Strydom
20:16 16 May 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Best courier service with fast at 24/7 chat online team specially Aria .. with her professional communcation ..
Tazeem Ali
07:27 31 Dec 18
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
The Team in Dunedin is amazing! So friendly, prompt and professional, made it so so easy and a pleasure to deal with
Amy Groat
19:56 21 Dec 17
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
