What can I send through Online Book & Pay?

There are No Limits at PACK & SEND and you can choose the level of service that meets your needs – either our Retail Service Centres or the automated online self-service system.

However, some items cannot be sent through the Online Book & Pay platform – as they are not compatible with our automated ‘Do-it-yourself’ system. These items are classified as ‘Prohibited Online Goods.’

Below you will also find a quick reference guide as to what can and cannot be sent through our Online Book & Pay system and Service Centres.

Pre-packed Boxes and Satchels: Examples IncludeOnline Self-Service – Book & PayService Centre

Boxes

Satchels

Parcels booked online must:

– be properly packed to a standard ensuring safe transit through the general freight network
– weigh less than 25Kg
– be smaller than 0.1 cubic metre or has the longest side measuring less than 160cm for domestic sending,
and 120cm for international shipments (surcharges will apply any single parcel over 120cm in length)
– have contents with a value less than $1,000
– not contain Prohibited Online Goods

Service Centres can handle:

– both packed and unpacked goods (we can professionally package)
– goods of any weight or size
– goods of any value
– the acceptance of almost all types of goods

Other Types of Goods:
Below is a quick reference guide to some of the common categories of goods that may only be sent through our Retail Service Centres.
Auctions / Airports
Online Self-ServiceService Centre

You cannot book pickups from Grays Online, Auction houses, airports or any location where a pickup letter of authority is required, through the Online Self-Service.

Yes – PACK & SEND Service Centres can arrange pickups from Grays Online, auctions houses, airports or places requiring a pickup letter of authority.

Antiques/Sculptures/Works of Art/ Prints/Picture Frames: Examples IncludeOnline Self-ServiceService Centre

Antiques

Artworks

Sculptures

Antiques, sculptures, framed artworks, paintings, canvas art, prints and picture frames cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send antiques, sculptures, framed artworks, paintings, canvas art & prints.

Crockery/Vases/Porcelain/Ceramics: Examples IncludeOnline Self-ServiceService Centre

Crockery

Vases

Toilets

Crockery, vases, porcelain and ceramics cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send crockery, vases, porcelain items and ceramics.

Glass Items: Examples includeOnline Self-ServiceService Centre

Wine glasses

Crystal Items

Glass items cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send glass items.

Monitors/Computers/Printers/TVs: Examples includeOnline Self-ServiceService Centre

LCD /Plasma Screens

Laptops

Printers

Monitors, computers, printers and televisions cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Monitors, computers, printers and televisions.

Engines/Automotive Panels/Mag Wheels/Tyres: Examples includeOnline Self-ServiceService Centre

Engines

Mag Wheels

Panels

Engines, Automotive parts, panels, mag wheels and tyres cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send engines, automotive parts, panels, mag wheels, car parts and tyres. Some restrictions apply. Engines must be completely devoid of all traces of oil and fuel.

Lithium & Metal Batteries (or goods containing these batteries): Examples includeOnline Self-ServiceService Centre

Mobile Phones

Batteries

Other devices

Lithium Ion or Metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Lithium Ion or metal batteries (or goods containing these batteries). Some restrictions may apply depending on the type and number of batteries being sent and the mode of freight by which the goods are travelling. NOTE: Lithium batteries cannot be sent on their own.

Furniture & Whitegoods: Examples includeOnline Self-ServiceService Centre

Whitegoods

Lounges

Furniture

Beds

Fridges, Microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture* cannot be sent through the Online Self-Service.
*’Furniture’ includes fully assembled furniture or unpacked furniture & bedding

Yes – PACK & SEND Service Centres can send fridges, microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture.

Inks/Toner Cartridges: Examples includeOnline Self-ServiceService Centre

Inks/Toner

Inks and toner cartridges cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Inks and toner cartridges. NOTE: Some restrictions do apply.

Jewellery/Gold and other Valuable Items: Examples includeOnline Self-ServiceService Centre

Diamond Rings

Other Jewellery

Jewellery, gold or silver articles, precious stones, cash, coins, bullion, bonds, banknotes, deeds, bills of exchange, credit cards, gift cards and other documents representing money cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres may on occasion be able send Jewellery/Gold and other valuable items. Some restrictions do apply.

Dangerous/Hazardous Goods: Examples includeOnline Self-ServiceService Centre

Flammable liquids

Flammable gases

Aerosol

Dangerous and hazardous goods cannot be sent through the Online Self-Service.

No – PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries with some restrictions applicable).

Scientific Equipment:
Examples include
Online Self-ServiceService Centre

Microscopes

Laboratory Equipment

Scientific equipment cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Scientific equipment.

Livestock / Animals / Plants / Trees: Examples includeOnline Self-ServiceService Centre

Flowers/plants

Hens

Household Pets

Livestock, animals, bloodstock, plants, trees, seeds & flowers cannot be sent through the Online Self-Service.

No – New Zealand PACK & SEND Service Centres can’t send Livestock and animals but can arrange to send plants, trees, seeds & flowers on a case by case basis. Restrictions will apply. .

Motor Bikes/Scooters/Cars/Motorised Vehicles: Examples include Online Self-Service Service Centre

Motor bikes

Scooters

Motor bikes, scooters, gearboxes and other motorised vehicles cannot be sent through the Online Self-Service,

Yes – PACK & SEND Service Centres can send motor bikes, scooters, gearboxes and other motorised vehicles.
Note: Some restrictions do apply for certain carriers. Motors containing any quantity of oil cannot be sent.

Wine/Spirits/Liquids: Examples includeOnline Self-Service Service Centre

Wine Bottles

Liquids

Wine, spirits and other liquids cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send wine, spirits and other liquids, excluding hazardous and dangerous goods. Restrictions may apply.

Unaccompanied Personal Effects/Unaccompanied Baggage: Examples includeOnline Self-Service Service Centre

Clothing

Shoes

Luggage

Unaccompanied Personal Effects (UPEs) cannot be sent through the Online Self-Service when shipping internationally.
UPEs include your household and personal items that you are sending that arrive separately to you.
Typically, UPEs include clothing and footwear, personal hygiene and grooming items, furniture, appliances, sporting equipment and books.

Yes – PACK & SEND Service Centres can send unaccompanied personal effects. Some restrictions do apply based on sanctions imposed by the government in the destination country.

Firearms/AmmunitionWeapons: Examples include Online Self-Service Service Centre

Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons

No – PACK & SEND does not carry Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons

Frozen/Chilled Foods: Examples include

Online Self-Service Service Centre

Fruit & Veg

Meat

Frozen or chilled meat, seafood or foodstuffs cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send frozen or chilled meat, seafood or foodstuffs. Restrictions may apply. Special arrangements are required for temperature controlled shipments.

Marble & Other Stone: Examples include Online Self-Service Service Centre

Marble, quartz, caesar stone, other stone or imitation stone & tiles products cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send marble, quartz, caesar stone, other stone or imitation stone & tiles products.

Palletised GoodsOnline Self-ServiceService Centre

Palletised or items needing pallet jacks / forklifts cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send palletised or items needing pallet jacks / forklifts.

Perfume

Online Self-ServiceService Centre

Perfume cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send perfume through the road or rail network only (not via air).