What can I send through Online Book & Pay?

There are No Limits at PACK & SEND and you can choose the level of service that meets your needs – either our Retail Service Centres or the automated self-service system.

However, some items cannot be sent through the Online Book & Pay platform – as they are not compatible with our automated ‘Do-it-yourself’ system.

Below you will also find a quick reference guide as to what can and cannot be sent through our Online Book & Pay system and Service Centres.

Pre-packed Boxes and Satchels:

Pre-packed Boxes and Satchels: Examples IncludeOnline Book & PayService Centre

Boxes

Satchels

Parcels booked online must:

– be properly packed
– weigh less than 30Kg
– be smaller than 1.0 cubic metre.
– have contents with a value less than $1,000
– not contain Prohibited Online Goods.

Service Centres can handle:

– both packed and unpacked goods (we can professionally package)
– goods of any weight or size
– goods of any value
– the acceptance of almost all types of goods

Other Types of Goods:
Below is a quick reference guide to some of the common categories of goods that may only be sent through our Retail Service Centres.
Antiques/Sculptures/Works of Art: Examples IncludeOnline Self-ServiceService Centre

Antiques

Artworks

Sculptures

Antiques, sculptures and works of art cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Antiques, sculptures and works of art.

Crockery/Vases/Porcelain/Ceramics: Examples IncludeOnline Self-ServiceService Centre

Crockery

Vases

Crockery, vases, porcelain and ceramics cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Antiques, sculptures and works of art.

Glass Items: Examples includeOnline Self-ServiceService Centre

Wine glasses

Crystal Items

Glass items cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send glass items.

Monitors/Computers/Printers/TVs: Examples includeOnline Self-ServiceService Centre

LCD /Plasma Screens

Laptops

Printers

Monitors, computers, printers and televisions cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Monitors, computers, printers and televisions.

Engines/Automotive Panels/Mag Wheels/Tyres: Examples includeOnline Self-ServiceService Centre

Engines

Mag Wheels

Panels

Engines, Automotive parts, panels, mag wheels and tyres cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Automotive parts, panels, mag wheels and tyres.

Lithium & Metal Batteries (or goods containing these batteries): Examples includeOnline Self-ServiceService Centre

Mobile Phones

Batteries

Other devices

Lithium & metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Lithium & metal batteries (or goods containing these batteries).

Bulky Furniture & Whitegoods: Examples includeOnline Self-ServiceService Centre

Whitegoods

Lounges

Furniture

Beds

Bulky Furniture & Whitegoods cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Bulky Furniture & Whitegoods.

Inks/Toner Cartridges: Examples includeOnline Self-ServiceService Centre

Inks/Toner

Inks and toner cartridges cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Inks and toner cartridges.

Jewelry/Gold and other Valuable Items: Examples includeOnline Self-ServiceService Centre

Diamond Rings

Other Jewelry

Jewelry, gold or silver articles and precious stones cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres may on occasion be able send Jewelry/Gold and other valuable items.

Dangerous/Hazardous Goods: Examples includeOnline Self-ServiceService Centre

Flammable liquids

Flammable gases

Aerosol

Dangerous and hazardous goods cannot be sent through the Online Self-Service.

No – PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries).

Scientific Equipment:
Examples include
Online Self-ServiceService Centre

Microscopes

Laboratory Equipment

Scientific equipment cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Scientific equipment.

Livestock/Animals: Examples includeOnline Self-ServiceService Centre

Cattle

Hens

Household Pets

Livestock and animals cannot be sent through the Online Self-Service.

No – New Zealand PACK & SEND Service Centres can’t send Livestock and animals.

Motor Bikes/Scooters/Cars: Examples include Online Self-Service Service Centre

Motor bikes

Scooters

Cars

Motor bikes, scooters and cars cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Motor bikes, Scooters and Cars

Wine/Spirits/Liquids: Examples includeOnline Self-Service Service Centre

Wine Bottles

Laundry liquids

Wine, spirits and other liquids cannot be sent through the Online Self-Service.

Yes – PACK & SEND Service Centres can send Wine, spirits and other liquids.