PACK & SEND Wellington City
| Franchisee: | Peter Fenwick |
| Address: | WE’VE MOVED: As from 23RD MAY we are now at: 60 ADELAIDE RD, MOUNT COOK, WELLINGTON 6021 Previously 193 Victoria Street |
| Phone: Email: | +64 (04) 894 3893 [email protected] |
| Opening Hours: | Monday – Friday, 8.30am – 5pm Saturdays by appointment |
What our customers have to say
Customer service was great. My photos arrived so quickly and they were packaged so safely. Thank you!
Professional and efficient service with friendly and accommodating staff. Pick up and admin went smoothly and international delivery (NZ-Switzerland) was timely without complications. Very happy with service.
This is a great place to send things going abroad. Peter in the Wellington office is great to deal with and really helpful.
Very good service! We had 5 big boxes to ship to Canada and we received everything in a perfect state. Thank you!
Very friendly and helpful. Made shipping EASY! Recommended 🙂
Incredible, high quality service from beginning to end. They organised everything, all I had to do was pick it up at my door in Switzerland. The delivery was unbelievably quick, I didn’t expect it to arrive in 5 working days from literally the other side of the globe.The team are easy to contact, responding quickly and professionally. The cost was so worth it and fair. There was no hassle, everything was clear and I was very impressed by the packaging! I could tell my gear was handled with care and respect.The whole experience was enjoyable for me, which eased the stress of trying to bring it over myself. Highly recommended! Thanks team.
Don't look anywhere else, these guys are great! Communication was excellent, they organised all the pickup details with the Trade me seller, packed (really well) and had the table to me really quickly.Very impressed!
Super packing and handling and a competitive rate for shipping! Peter and his team in Wellington were terrific. Many thanks.
I always go to Pack & Send on Victoria St for all my shipping needs. Great service always, cheers.
Smooth, quick, efficient and friendly, thank you.
The service was excellent. Once I confirmed the pick up address the luggage was collected and sent to me instantly. Received it in a week - all the way from New Zealand to Lithuania! Didn't even expect it that fast. Thank you so much 🙂
Recently sent two boxes to the South Island. Delivery was prompt and communication ++. Good value and exceptional service. Many thanks.
Sent awkward item from Wellington at 11am, arrived Paihia 2pm next day. Brilliant, great value and Peter great to deal with.
Very supportive customer service from Peter. I would highly recommend giving them a call for enquires as they are very helpful and responsive.
I used Pack & Send to ship a care package to my daughter in Beijing, about 6 years ago. They provided excellent service. I recently used them again to deliver a document to Brisbane and the delivery was made on time. I recommend Pack & Send for their friendly staff, professional manner, affordable and fast service. They are my courier of choice!
The service was excellent and very convenient. My two packages arrived in Dunedin promptly and safely. I also felt the price was very reasonable.I will definitely use Pack & Send again.
**Excellent packing, great customer service, picked up my items for a small fee. **I chose to go with the Wellington City Pack & send because Peter had such great reviews. He provides excellent customer service but very down to earth and genuine at the same time.Computer was packed extremely well as was monitor. Arrived in Australia safe and sound.Thanks and would absolutely recommend this service to everybody.
I hadn’t used Pack & Send, Wellington City before. I was looking for safe and efficient sending of a treasured Family Bible to London from Wellington. And definitely found it with Peter and his team! Excellent online tracking communication. The recipient and her family are so relieved and happy to have it in their care. And I’m thrilled it’s finally back ‘home’. Highly recommend P&S 🙂
The package was delivered in good time.
Pack and Send were Very Professional and Efficient. 1/Friendly and easy to place an order - Wellington to Christchurch2/ Resonalby price 3/ Delievered quickly 4/ Items were not damage 5/ Very Professional would use them again and would recommend them to family and friends to use.
Great company for packaging and sending artworks around NZ and overseas. They also offer insurance on the works.
Great service, so speedy and my granddaughter was over the moon with her package. I didn't receive a tracking number but that's not important. I think it was sent overnight express instead of road because of the cost.
Received excellent service from Peter and team. I would highly recommend Pack & Send as a reliable company.
Quick, easy, on my own terms. Delivered quickly. Nothing broken. I'm not certain as to price comparisons, but from the few other examples I've heard, I'm pretty sure I did quite well.
I really recommend pack & send to all friends.your services is second to Non!.very efficient.
Great business and amazing service.Always a wonderful welcome from all,especially Molly.Thank for safe delivery🤗Gillian
Very efficient and easy to deal with - Peter was very informative and professional.
The staff were very helpful friendly and offered good ideas that brought my courier fee down significantly. I was sending a A2 glass framed picture, and they took care of all the packing as well as sending. In comparison Courier Post was much less helpful.
Helpful friendly guy. Asked what I was sending and how urgent it was. Ensured the packaging was fit for purpose. I am sure I will use them again.
Easy communication, careful packing and fast delivery. Thanks again.
Have used this company several times and they are always very helpful and professional. Totally trust their ability to deliver fragile items safely and quickly.
Just used Pack & Send for the first time and will use them any time I need to send large items. Peter and the team are really friendly and know their stuff.
I sent a large painting to young friends in Copenhagen, Denmark. The framed watercolour included glass in the frame and was clearly fragile, requiring excellent protection and wrapping. Pack & Send did a very professional job! The work was delivered safely, without damage to my friends in Copenahagen within the fortnight, I was advised it might take.Well done; many thanks.
Quick shipment, well packaged and reasonably priced. Would definitely work with them again.
Lost my phone in Wellington, NZ. It was turned into the local police. They recommend using Pack & Send to pick it up, prepare and ship it back to me in Portland, Orgon USA. Easy to work with and quickly sent it to me. I'd highly recommend them.
Pack and Send Wellington went above and beyond to help me arrange a delivery from South Australia to a convention in Wellington, then collection and shipping back. Great Service!
Peter made it easy to send a package even googling the phone number of the recipient when I didn't have one. Nice light and clean premises right in town.
Peter made it easy to send a package even googling the phone number of the recipient when I didn't have one. Nice light and clean premises right in town.
These guys always provide an exceptional service. Great communication provided every time throughout the delivery process.
These guys always provide an exceptional service. Great communication provided every time throughout the delivery process.
Peter is a real gentleman, really friendly and seemed to have an infinite amount of patience for all my many questions. Competitive prices and absolutely terrific customer service, real pleasure to do business with. Thanks very much.
Excellent customer service, and a great service overall; I was quite not looking forward to having to ship a rather inconveniently proportioned item but they handled it all for me. Price was very reasonable, delivery was slightly longer than expected but plenty quick enough, and overall am very happy. I would probably recommend people get insurance on their shipments as you never know who gets contracted in the process, but I didn't personally have any issues.
Excellent packaging services by Peter. We had two large size heavy instruments to be packed and shipped by air and by ocean freight. (200 Kg+). Professional and reliable and would not hesitate to use their services again.
Excellent service ,Thanks
Initially, I was a little afraid after reading the earlier review so I went down to have a chat with Peter and to understand his business. I then sent a suitcase overseas and it reached its destination. After the successful 'test case', my confidence grew and I sent another 3 large suitcase sized packages and they've all arrived at the time of writing. I had no problems at all with arranging the delivery with another partner courier to get my items when it landed overseas. Peter is a good down to earth bloke and very honest with his dealings. No issue with recommending him to whoever is thinking of sending their items. Thanks for the good work!
These guys were recommended to us to transport a rather large painting we had purchased.I can fully understand why they were recommended. Great service from the initial phone call to final delivery - outstanding.
Your New Zealand Courier and Freight Provider in Wellington
At PACK & SEND Wellington City we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Wellington City provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Wellington City we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Wellington
With so many International freight and shipping services available, PACK & SEND Wellington City will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Wellington City, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Wellington City we have Sea Freight to the door, or Sea Freight to the port.
Highly recommend. Fast, efficient, reliable service and great communication.
great price and great service!!
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
hassle free friendly service
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box from
Auckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked up
In the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges.
Most important is the package has arrived safely in Melbourne on Monday. I was very impressed
by the efficiency of the freight service.
I will have no doubt to use them again👍
Auckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked up
In the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges.
Most important is the package has arrived safely in Melbourne on Monday. I was very impressed
by the efficiency of the freight service.
I will have no doubt to use them again👍
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.
will only deal with pack and send again.
cheers, steve
will only deal with pack and send again.
cheers, steve
Freight services. Helpful and polite
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service.
Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.
Best by miles
Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.
Best by miles
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.
Thank you so much,
Helen
Thank you so much,
Helen
Absolutely fantastic service - highly recommend!
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard.
Thank you for your very kind help!
Thank you for your very kind help!
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through.
highly recommended, if I ever have to ship overseas again I know who to call.
highly recommended, if I ever have to ship overseas again I know who to call.
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.
Fully recommend Damon and his service anytime!
Fully recommend Damon and his service anytime!
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.
Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication.
Many thanks
Karen & Buddy
Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication.
Many thanks
Karen & Buddy
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Prompt, efficient, friendly service.
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
To Trevor at Pack and Send - Hamilton Branch
Thank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!
Thank you Trevor and all the best for the future �
Milly
Thank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!
Thank you Trevor and all the best for the future �
Milly
Great communication and service from the Hamilton team. Definitely recommended 👍
To Lindsay & Emily @ Pack & Send Dunedin.
I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.
The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.
Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.
The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.
Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Very efficient Dunedin branch
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Thank you Pack & Send for getting a lost phone return promptly!
Everything was hassle free and a breeze nothing was too much trouble
Highly recommend
Highly recommend
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
To Jeremy - Pack & Send, Takapuna Branch, Auckland.
There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.
Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.
I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.
Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.
I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
really good guys down in the chch office really easy to work with and good prices!
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.
Gene Wilkins
Gene Wilkins
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Wow talk about service with a smile.
These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.
They will be getting all of my repeat business in the future.
And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.
Hats off to you Mark and your super cool staff.
These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.
They will be getting all of my repeat business in the future.
And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.
Hats off to you Mark and your super cool staff.
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.
From a very happy customer who will be definitely be returning.
From a very happy customer who will be definitely be returning.
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer.
Lorraine - House of Travel Botany Junction
Lorraine - House of Travel Botany Junction
