PACK & SEND Avondale
| Franchisee: | Michael and Sharon Brough |
| Address: | 354 Rosebank Road Avondale, Auckland, 1026 |
| Phone: Email: | +64 (09) 953 3903 [email protected] |
| Opening Hours: | Monday – Friday, 8:30am – 5:30pm Saturday, 9am – 12pm |
What our customers have to say
AMAZING SERVICE EVERY TIME!! I have been using Avondale Pack and Send for a couple of years now. We import vintage art /design from the US and locally manufacture furniture here in NZ and the logistics of freight is crucial to our business! Michael and Sharon are always super friendly, efficient, and extremely hardworking. As an importer and exporter who has dealt with many freight companies in my time I would not waste my time to go anywhere else! Thank you Michael and Sharon
Jodi Newnham
22:02 22 Sep 20
Sent two parcels with these guys. Part of the benefit of using them over NZ post was they assisted with all of the paperwork. Parcels were delayed do to incomplete paperwork. Sent another parcel with NZ post to the same destination, was a lot cheaper and arrived within 5 days. Sent an email through to the team at pack and send received no response. Would not recommend using these guys at all. Save your money.
Luke Lornie
03:33 18 Sep 20
The team at Avondale Pack & Send end are just amazing! Incredibly professional and always go above and beyond in terms of service!Highly recommended!!
Andrea Harradine
02:59 09 Sep 20
Very easy and friendly experience, got some wheels shipped and arrived in no time!
Bazic Studios
06:11 08 Sep 20
Mike and Sharon have been so helpful to me with all my deliveries through Pack & Send Avoldale. They are an incredibly friendly team who are hugely understanding and patient, they always go above and beyond with supporting customers and make the service extremely efficient and pleasant! It has been a pleasure working with this team 🙂
Kayra Yildiz
05:55 03 Sep 20
Michael and his team have been helping us expand our business over the last year or so, with multiple deliveries. Their reliable service, has been flexible with our requirements and always delivered our goods on-time and in perfect condition. I can highly recommend this fabulous team!
Selina Hornibrook
21:00 31 Aug 20
We haven't been using their service for very long but would definitely recommend them to everyone. Sharon and Michael are very professional, friendly and fast, always make our office visit happy and pleasant. The home pickup they provide is even better and helped us a lot when we were unable to move during lockdown. Thank you!
Jenny Li
10:37 28 Aug 20
Mike & Sharon redefine what people know and expect as service, their idea of regular service is everyone else's exceptional. No we can't - is not in their vocabulary. They give a kiwi quality of service and efficiency that is not often found with regular courier companies. As a husband & wife team they look after their clients with humour and care, and take a very real responsibility for your goods - door to door. Thanks, Dave - Bucket man.
Dave Varley
05:12 28 Aug 20
This was honestly the best service I have ever experienced! Got the product there in record time, I could not believe it! You guys are fantastic. I highly recommend Michael and Sharon. I will be using them again.
Hannah Briones
03:03 27 Aug 20
Mike, Sharon and the team at Pack & Send Avondale are just amazing! They went above and beyond in helping me with a quite tricky delivery and pick up of some documents. Their kindness, empathy, and support really helped me to not lose hope in getting international couriered packages. They were in constant clear and concise communication throughout the process. I very much appreciate having met them and cannot recommend them enough! They're my go-to for any shipping, packing and moving! Thank you guys!
Gustavo Salas
01:17 20 Aug 20
Truly grateful and thankful for the greatest customer service I've received today from Michael brough and sharon brough , caring and loving 💞s, much appreciated for your guys help and a 10/10 highly recommended your business for sending and packing, two the avondale branch 👍💞💯
adriana unga
06:43 21 Jul 20
Both Michael and Sharon Brough provided fantastic service. I highly recommend them. They were at my door step within an hour of my confirmation. My goods arrived well before time and in good condition. I will definately use them and have recommended to my friends and family.
Aneeta Gaundar
00:25 22 May 20
I had a large old framed print in with a glass cover sent to me and it arrived in a few days. The contact with Avondale Pack and Send was great and the packing was very good. The print was fully protected in very good packaging
Peter Maich
03:36 11 May 20
I would 100% recommend using Pack and Send, Avondale. Sharon and Michael were friendly, organised and flexible. The email communication was exceptional. Thanks Sharon and Michael for the incredible service!
kim wilkinson
09:25 15 Apr 20
These people are astonishingly friendly and supportive. They go well beyond the call of duty. You feel like you're the only person they're dealing with, when in fact they are super busy with many others. I can't recommend them highly enough. Whenever I'm sending anything in the future, these will be the people I will call on. Huge thank you's to you Sharon and Michael.
Jaedra Elizabeth
20:23 08 Apr 20
Sent two pieces of family art to my so. In Tuscon. They arrived in LA the same day and after 3 days were in Tuscon - I had also arrived. They were very well packed so in top condition - thank you so much for such efficient service.
Alison Toia
23:41 27 Feb 20
Mike from Pack and Send is genuinely one in a million. The level of detail, efficiency, proactiveness and care we received directly contributed to saving a massive contract for our business. We would recommend his services in a heartbeat. Thank you for EVERYTHING Mike.
Cara Marx
21:51 26 Feb 20
Mike was amazing I needed an oversized painting to be framed packed and delivered last minute. They handled everything. Good service is hard to find, They are more than just a business, but actually care about your business! He was also intouch with regular updates, which helped keep me calm while I was at work
Nour Hassan
06:34 10 Feb 20
Gave Pack & Send Avondale a near impossible task to the East Coast of USA, no problem, done inside a week! Can't thank Michael and the team enough. Pack & Send Avondale now do all our shipping. AAA+, couldn't be happier. Cheers Rob
golf ball
06:02 28 Jan 20
I would highly recommend Sharon & Michael to ship your goods. Their quote was the best. They're flexible. Pickup was prompt. They do all the paperwork, packing. Delivery to me in regional Australia took less than 2 weeks. Excellent service!
Susan Phillips
20:35 10 Jan 20
Fantastic customer service and prompt delivery. Do recommend. Will definitely use their services again. Thanks
Chantal Grass
07:32 05 Oct 19
I sent a package to my son in the UK. It was done quickly and very efficient. I would recommend this company. I would also like to add that the owners were very friendly and helpful.
Donna Purchase
20:34 06 Sep 19
I had to get a painting to Nelson after purchasing off Trade Me but a pick up was the only option. So I got it dropped off to Sharon at Pack N Send Avondale.. Sharon packaged it for me and within 2 days it was on my door step in great condition.Excellent service ,would use again...highly recommend ...
Deanna Douglas
05:05 06 Sep 19
Absolutely fantastic service. Our son wanted his pc sent to him from Auckland to Melbourne asap. Pack & Send had this to him in 3 days at his doorstep. I have no doubt we will be sending more to him in the near future.
Tony Tso
07:21 03 Sep 19
Absolutely fantastic service. Our son wanted his pc sent to him from Auckland to Melbourne asap. Pack & Send had this to him in 3 days at his doorstep. I have no doubt we will be sending more to him in the near future.
Tony Tso
07:21 03 Sep 19
Excellent service and very reasonable price to send boxes to Christchurch. Highly recommend, thank you very much Sharon.
Sarah Duncraft
23:45 12 Jul 19
They took care of everything. Made the process easy. And the stuff was extremely well packed. Cheers
Don Townsend
03:12 10 Jul 19
I would not hesitate to send items using Avondale Pack and Send. The level of service was superb. The item was a vintage cast iron pot belly, not only was it very heavy but it was also fragile and awkwardly shaped. Mike worked with a difficult seller to arrange collection and packed it in a custom crate! Sharon emailed me shortly after with the tracking details. Thanks again.
Jamie Howat
02:52 10 Jul 19
Such a friendly service! The owners are amazing. Would definitely recommend to others. The process and shipping is so easy and quick. Will definitely be visiting more to ship more things in the future! 10/10
Shayal Reddy
10:56 21 Jun 19
These guys are something else!!!Great service and super friendly. The shop is clean and having a new option for sending my stuff is amazingThank you guys
Abhay Singh
09:37 21 Jun 19
Recently used this service sent something to Christchurch and my gosh, it is easily one of the best courier services out here in Auckland. The shipping was speedy and the process was so easy and hassle free. The owners Michael and Sharon are lovely and such good sports, they made sure I was well taken care of and I had everything I needed - I will definitely be coming back here and I highly recommend this place to anyone that is looking to ship stuff domestically. So happy to have found this place!
Rita Zhong
09:30 21 Jun 19
Jessie x
09:17 21 Jun 19
Stopped by as the concept looked interesting, and new, it was before 12 noon on Saturday but nobody there, not busy enough to warrant full hours yet?
George Curtis
10:06 15 Jun 19
Stopped by as the concept looked interesting, and new, it was before 12 noon on Saturday but nobody there, not busy enough to warrant full hours yet?
George Curtis
10:06 15 Jun 19
Your New Zealand Courier and Freight Provider in Avondale
At PACK & SEND Avondale we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Avondale provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Avondale we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requirements extra care and attention.
Your International Freight and Shipping Partner in Avondale
With so many International freight and shipping services available, PACK & SEND Avondale will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Avondale, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Avondale we have Sea Freight to the door, or Sea Freight to the port.
Highly recommend. Fast, efficient, reliable service and great communication.
Annie O'Donnell
01:08 23 Jul 20
great price and great service!!
Marnie Wilton
00:40 23 Jul 20
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
Adriana Chane
06:33 21 Jul 20
hassle free friendly service
Ilona Faasen
00:15 12 May 20
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
Gillian Gilbert
09:24 30 Apr 20
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
Rodger Anderson
04:56 27 Mar 20
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box fromAuckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked upIn the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges. Most important is the package has arrived safely in Melbourne on Monday. I was very impressedby the efficiency of the freight service. I will have no doubt to use them again👍
Lily Poh Lee Wong
20:05 23 Mar 20
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Ben Keegan
00:19 31 Jan 20
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
