PACK & SEND Queenstown
| Franchisee: | Marsden & Mandy McCarthy |
| Address: | 5a Earl Street Queenstown 9300 New Zealand |
| Phone: Email: | +64 (03) 442 8498 [email protected] |
| Opening Hours: | Monday – Friday, 9am – 5:30pm Saturdays by appointment |
What our customers have to say
Disappointed , spent more money for express delivery to Auckland but after one week still not receive it yet.The address I provided absolutely right, no excuse , no follow up for me ,no tracking number to me and asked me to check with the courier by myself. Can’t solve the problem. As a customer I paid more money just want a better and efficiency service but the reality is not.
WingCheong IP
06:27 21 Jan 20
The Queenstown P & S provided me really great service. I was using a really good walking stick on my many hikes in NZ. I decided at the last minute that I wanted to bring it home to the States with me. Unfortunately, I decided this on Sunday morning as I was leaving for the airport. The store was closed so I left the stick with a note on their doorstep. They contacted me by email and phone, and then a few days later my stick arrived at my home in perfect condition. Thank you for perfect service !!!!
Ed Ryder
20:17 08 Dec 19
We were trying to bring home family heirlooms whilst visiting earlier this year and the Pack and Send team were the only company prepared to help. They packaged the items really well and they arrived to Australia from NZ in excellent time. We’ll always be grateful for your help!
Colby Bauckham
01:28 09 Oct 19
Paid express for delivery Tuesday 8/10/19, phone arrived safely Wednesday 9/10/19
DBJ Furniture Ltd
00:57 09 Oct 19
The service is very expensive and works, but beware - at the time of dropping off our excess luggage to be sent back to our home country we were not informed of the possiblity of there being additional customs administration charges to be paid in order to release the items from customs at destination. This caused a serious inconvenience to the person we had entrusted with collecting our items. Upon contacting Pack and Send in Queenstown they did not offer to refund the extra charges to us but merely apologised which was of no help whatsoever.
Susy Scardocchia
02:48 07 Oct 19
Excellent, fast service. Would strongly recommend
Tiffany Langley
03:39 27 Jun 19
These people could not have been more helpful; made an accurate cost assessment, talked me through processes for getting shipment ready, labelled, collected and delivered, with alerts when I needed to do something further. Package arrived in excellent condition and staff were very friendly and helpful. I tried to do same task with other places and could not even get a reply to my queries. These people are so helpful and good at their work.
Helen Conaglen
23:19 28 Apr 19
Great service! Would highly recommend the service here! Extremely professional and friendly customer service 10/10
George Dagg
03:13 28 Apr 19
I am an Arrowtown artist selling high-end artworks to a largely international market, so the company I use has to know how to handle artworks and be reliable with deliveries. I have sent my artwork using Pack and Send Queenstown for several years now and they are fantastic at what they do. The staff are friendly and helpful and take the greatest care of my paintings. Every item that they have handled has arrived safely and been in perfect condition. I thoroughly recommend using Pack and Send Queenstown.
Jenny Mehrtens
02:24 18 Apr 19
Unbelievable troubleshooting and brainstorming of solutions to a problem I got myself into. Shane at Pack & Send in Queenstown was able to source domestic transport for my parcel from Queenstown to Auckland within hours of our conversation. The information given to me by Shane allowed me to price my realistic best option, both financially and reliably which Pack & Send where miles ahead of all other companies and personal ideas. Can not thank them enough for their service and again HIGHLY recommend their business to any urgent package deliveries based on my experience. Ryan
Ryan Morris
02:12 14 Apr 19
I have been sending packages with QST P&S for several years. They have always been very helpful and have packaged the goods superbly. Lately I accidently left some photos behind and they were so kind as to Pack and Send them for me. Their courteous service goes above and beyond the normal call of duty. Their prices also are very competitive. Therefore overall they offer an excellent service.
Ron Enzler
21:08 11 Apr 19
Terrible service, would NOT recommend. They collected a valuable neon artwork to send to the UK but broke it before they even packed it. And then refused to pay for its replacement, offering only 10% of its value. They didn’t ask me to complete any forms and didn’t say that it wasn’t insured. Had to fight to even get a direct response from Matthew Everest the CEO. Definitely wouldn’t advice anyone to use them.
Ben De Haan
08:08 03 Apr 19
Terrible service, would NOT recommend. They collected a valuable neon artwork to send to the UK but broke it before they even packed it. And then refused to pay for its replacement, offering only 10% of its value. They didn’t ask me to complete any forms and didn’t say that it wasn’t insured. Had to fight to even get a direct response from Matthew Everest the CEO. Definitely wouldn’t advice anyone to use them.
Ben De Haan
08:08 03 Apr 19
Great service and prompt delivery. Shane was especially helpful as he guided me and kept me informed throughout the journey. Would def use again in the future.
Chris McCafferty
19:41 14 Jan 19
Had some expert assistance from Shane and got my package sent no fuss no hassle. Class service bai
Michael Corry
19:06 14 Jan 19
The most unprofessional and unsufficient company that I ever used in my life, terrible service Didn't provide correct informationThey didn't even know what they can send and not. Me and my Partner decided to sent a suitcase to Argentina. We werent aware about the laws and PACK'N'SEND neither even when is their job. Suitcase stopped in customs for 3 months and even hiring brokers as they told us we couldn't get it through. Brokers told us from day 1 that was impossible to freed an item like that. They don't inform you at all they just take your money, even they lie to you to cover themselvesCost 700 dollars and now suitcase is broken and back in New Zealand. Service incomplete and they don't want to refund the money. Waste of time and money. Definitely I do not recommend
Sebastian Sagaian
16:36 21 Nov 18
We had exceptional service from Prue who help us send our ski gear back to the UK. She went above and beyond our expections, helping us pack our things effectively into a small box to save us money as well as accomodating our complex logistical demands. Could not recommend them enough. Thanks again
caitlin mackridge
11:21 16 Nov 18
I used them to send a package back to the uk. The service and communication was great and the package arrived safe and sound in the U.K within a really short timeframe. Very happy.
Vicky Jenkins
02:11 22 Aug 18
Updated, see end:I submitted the online form for a quote, the followed up with a phone call and the quote came through later that day. There were 3 mistakes on the quote including the destination of the package, the service requested and that it needed picked up. I rang to correct the information so that I could get the quote updated. I was told that I was wrong about my postcode and the staff member on the phone proceeded to talk over me and insist that the were correct ( the quote said wanaka instead of queenstown as the destination). The never sent a new quote, it's been a week. This was for $700 worth of shipping and insurance. I will avoid dealing with them again and would suggest that you look for other options.---------------Pack and Send contacted me after leaving the review and did a very good job of remediating the situation. Their communication was good and they worked very hard to ensure that the situation was satisfactorily resolved.
Nathan Donaldson
22:40 26 Jul 18
I submitted the online form for a quote, the followed up with a phone call and the quote came through later that day. There were 3 mistakes on the quote including the destination of the package, the service requested and that it needed picked up. I rang to correct the information so that I could get the quote updated. I was told that I was wrong about my postcode and the staff member on the phone proceeded to talk over me and insist that the were correct ( the quote said wanaka instead of queenstown as the destination). The never sent a new quote, it's been a week. This was for $700 worth of shipping and insurance. I will avoid dealing with them again and would suggest that you look for other options.
Nathan Donaldson
22:54 05 Jul 18
waste of time and money. send a box from queenstown to china. did not provide me correct information. did not fill up the form correctly. so the box got stop by the custom and had to come back to me. no refund no excuse from the queenstown team. had to deal with the head quarter of pack n send as the queenstown team are incompetent. glad i would never have to use their service again
Juchli Maxence
01:44 26 Apr 18
I use Pack and send for all of my overseas artwork. They box them all up beautifully and then arrange for DHL to collect from them. Takes all the worry out of the process and I can send fragile artworks with confidence knowing they will arrive in one piece. Thank you Marsden and Pru for doing such an amazing professional job at such a reasonable price.
Julia Milley
23:21 13 Mar 18
The package was sent in the name of the company rather than the actual sender so recipient wouldn't know who it's from.
Alo Sarv
04:55 20 May 16
Clint James
21:21 29 Aug 15
Your New Zealand Courier and Freight Provider in Queenstown
At PACK & SEND Queenstown we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Queenstown provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Queenstown we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Queenstown
With so many International freight and shipping services available, PACK & SEND Queenstown will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Queenstown, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Queenstown we have Sea Freight to the door, or Sea Freight to the port.
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
I worked with Trevor and Curt at Pack & Send Hamilton for a job moving my stuff abroad. They were extremely efficient time wise and the boxes are quite durable, as the items are fragile. Would certainly recommend for use in the future
Maxwell Bergmann
03:05 18 Jul 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Trevor in Hamilton provided great, friendly service and professional packaging. Fast delivery, took one day from Hamilton to Napier. Excellent service.
Melanie Strydom
20:16 16 May 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Best courier service with fast at 24/7 chat online team specially Aria .. with her professional communcation ..
Tazeem Ali
07:27 31 Dec 18
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
The Team in Dunedin is amazing! So friendly, prompt and professional, made it so so easy and a pleasure to deal with
Amy Groat
19:56 21 Dec 17
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
