You don’t need a background in freight or logistics to be part of the team at PACK & SEND. In fact, some of our most successful franchisees were landscape gardeners, insurance representatives and administration assistants. We are confident that the training and support that you will receive, both initial and ongoing, will provide you with the necessary skills to fully operate your PACK & SEND store from day one.

Initial Training

Initial training is conducted at PACK & SEND’s Head Office in Christchurch. This is an intensive two week induction into the PACK & SEND system. During this time you will cover a wide range of topics including:

Franchise Communications

Information Technology

Basics of the Freight Industry

Domestic and International Freight Services

Freight Supplier Inductions

Insurance

Packaging Techniques

Accounting/Finance

Customer Relationship Management

Sales and Marketing

Upon your return from Christchurch and once your PACK & SEND store is ready for business, further in-store support is provided for your first week of operation.

Ongoing Support

Ongoing support is provided in many different forms and at many different levels. This support includes:

Telephone and Email communication

KPI Feedback reports

Intranet updates 

Quarterly In-Store visits

Connect Days (mini conference)

Australasian Annual Conference