PACK & SEND Takapuna has once again been named Franchise Partner of the Year, taking out the 2025/26 award and adding another major achievement to an outstanding local business story.
Led by Jeremy and Jane Bain, PACK & SEND Takapuna has become one of the network’s benchmark businesses. The latest award recognises the consistency, customer focus, commercial drive and operational discipline that Jeremy, Jane and their team have built over more than a decade.
It is the result of sustained effort, strong local ownership and a commitment to doing the fundamentals well year after year.
A proven record of excellence
Jeremy and Jane have operated PACK & SEND Takapuna since 2014, growing the centre into a trusted freight, packaging and logistics specialist for customers across Takapuna, the North Shore and the wider Auckland region.
Their latest Franchise Partner of the Year award continues a strong run of recognition. PACK & SEND Takapuna was also recognised as Franchise Partner of the Year in 2022/23 and 2023/24, showing that this is not a one-off achievement, but a pattern of sustained performance.
That consistency has been built through strong customer relationships, practical problem-solving, careful follow-up and a willingness to keep developing new opportunities in the local market.
Jeremy, Jane and their team have shown what it means to actively build a business around customer needs. They have developed a diverse customer base across consumer, business and specialist freight segments, while continuing to support customers with reliable, practical logistics solutions.
More than parcels: a growing logistics partner for business
One of the strengths of PACK & SEND Takapuna is that the business is not limited to one-off parcel sending. Over time, Jeremy, Jane and their team have built a centre that supports both consumers and businesses with broader logistics needs, including freight, packaging, international shipping and eCommerce fulfilment.
That 3PL-style capability is increasingly important for small and medium businesses that need flexible logistics support without the cost or complexity of managing everything themselves.
For online retailers, importers, makers, artists, wholesalers and growing local businesses, freight is not just an afterthought. It affects customer experience, delivery speed, product protection, cash flow and repeat purchase behaviour. When fulfilment is handled poorly, the brand suffers. When it is handled well, customers simply receive the right product, safely packed, on time and with less friction.
This is where PACK & SEND Takapuna has carved out an important role. The team can support businesses that need practical help with packing, dispatch, freight coordination and delivery solutions, while also giving them access to a wider range of domestic and international freight options.
For many business customers, that means they can focus on selling, sourcing, producing or growing, while relying on a local logistics partner to help get products where they need to go.
Specialists in the difficult jobs
Another reason PACK & SEND Takapuna has stood out is its ability to handle complex freight and packaging challenges.
Customers often come to the team when an item is fragile, valuable, oversized, awkward, urgent or difficult to send through standard courier channels. That includes artworks, antiques, ceramics, sculptures, personal effects, business equipment and one-off consignments requiring careful packing and coordination.
This specialist capability is also highly relevant to the centre’s business and eCommerce fulfilment customers. Not every product is easy to pack, store, dispatch or freight. Some items need custom packaging. Some need extra handling. Some need international documentation. Some need a freight solution that sits outside a standard courier satchel or carton.
PACK & SEND Takapuna’s ability to solve those non-standard freight problems gives customers a valuable advantage.
It is also a reminder of what makes local service businesses strong: people who know their customers, understand their market and take ownership of the result.
“We’re incredibly proud of what the Takapuna team has achieved. This award reflects years of hard work, strong customer relationships and a real commitment to finding solutions for our customers, whether they are sending one fragile item or managing regular business logistics. We’re grateful to our team, our customers and the wider PACK & SEND network for their support.” — Jeremy & Jane Bain, PACK & SEND Takapuna
A team achievement
While Jeremy and Jane have been central to the Takapuna story, the Franchise Partner of the Year award also recognises the wider team behind the business.
Every complex shipment requires attention to detail, clear communication and practical problem-solving. From quoting and packing through to freight coordination, fulfilment support and customer updates, the Takapuna team has built a reputation for finding solutions and delivering service customers can rely on.
That consistency is what turns first-time customers into repeat customers, and repeat customers into advocates.
What this award represents
Winning Franchise Partner of the Year once is a major achievement. Being recognised three times reflects something even more significant: sustained excellence over multiple years.
PACK & SEND Takapuna’s 2025/26 award recognises a business that has continued to perform at a high level, serve its local market, develop new customer opportunities and contribute positively to the broader network.
It is a proud moment for Jeremy, Jane and the Takapuna team, and another example of what can be achieved when specialist service, customer focus and strong local ownership come together.
Congratulations to Jeremy, Jane and everyone at PACK & SEND Takapuna on another outstanding year.