Prohibited Online Goods

Some items need a little extra care — and that’s where we come in.

Our Online Self-Service is designed for convenience and speed, but not every item is suitable for this automated system. To ensure safe handling and delivery, certain goods are classified as “Prohibited Online” and must be sent through one of our Retail Service Centres instead.

Prohibited Online Goods Items Not Permitted Through Online Self-Service:

Packaging, Size, Weight or Value Restrictions:

• Unpackaged goods or those not packed to PACK & SEND’s published standards
• Any consignment valued over NZD $1,000
• Any single parcel exceeding:
  • 25kg actual weight
  • 0.1 cubic metres in volume
  • 160cm in length (domestic)
  • 120cm in length (international) — surcharges apply beyond this

Goods Requiring In-Person Handling or Assessment:

The following goods must not be booked via the Online Self-Service system, regardless of packaging:

• Antiques
• Deliveries to PO Boxes
• Items requiring collection from Turners or other auction houses
• Click & Collect purchases
• Lost & found items from airports or airlines
• Artwork, prints, canvas art, paintings, picture frames
• Ashes or human specimens
• Automotive panels
• Bloodstock, livestock or animals
• Cash, coins, gift cards, credit cards, banknotes, bonds, or negotiable documents
• Frozen or chilled food, meat or seafood
• Ceramics, vases, crockery, porcelain
• Dangerous goods (e.g. aerosols, flammables, toxic gases, explosives)
• Firearms, ammunition, replica weapons, knives, swords
• Fully assembled or unpacked furniture and bedding
• Glass items or goods containing glass
• Household removals or items with flammable liquids (e.g. hand sanitiser)
• Inks and toner cartridges
• Jewellery, gold/silver items, or anything containing precious stones
• Laptops, computers, monitors, printers
• Mobile phones or products with lithium or metal batteries
• Liquids of any kind
• Living or dead plants, flowers, seeds, trees
• Marble, quartz, Caesarstone or similar stone products
• Motors, motorised vehicles, scooters
• Oil or goods containing oil (e.g. engines, gearboxes)
• Palletised goods or items requiring pallet jacks or forklifts
• Passports
• Perfume
• Personal effects for international shipping (e.g. clothing, belongings, excess baggage)
• Picture frames
• Scientific equipment
• Sculptures
• Televisions, monitors or tablets
• White goods (e.g. fridges, freezers, dryers, ovens)
• Wine, spirits and beer

✅ Need to Ship One of These Items? We Can Help.

Your local PACK & SEND Service Centre can assist with all of the above — with custom packaging, handling, and delivery options. Our expert team will make sure your shipment is compliant, protected, and delivered with care.

📞 Call 0508 722 548 or find a Service Centre near you to get started.

⚠️ Important Note

Booking any of the above items through Online Self-Service may result in:

• Surcharges (as per our Terms & Conditions)
• Items being refused pickup
• Items being held for collection
• Or returned at your expense

To avoid delays or unexpected costs, please check your item against this list before booking online.