PACK & SEND Auckland City
| Franchisee: | Sharon & Roger Hortop |
| Address: | 27 Beach Road Auckland Central Auckland 1010 New Zealand |
| Phone: Email: | +64 (09) 909 9099 [email protected] |
| Opening Hours: | Monday – Friday, 8.30 – 5pm Saturdays 9-12 |
What our customers have to say
Great Communication - Fantastic Packaging - A+++++ - Will use your services again. Thanks Tarun 🙂
Saketh R.
23:07 22 Feb 21
They handled a somewhat complex shipping challenge for me very professionally and with good customer service. Most importantly, the items arrived on time and intact. Thanks
Steven Struthers
02:15 15 Feb 21
Excellent customer service and very friendly. I loved how they followed up to make sure my package was delivered. Top rate service.
Jo Noordanus
08:43 30 Nov 20
Send a laptop to the UK and the item arrived within a week and there were no issues with delivery. The item was also delivered with no damage. Would happily use Pack & Send again.
Che Kumar
02:38 30 Nov 20
Good contact and value,prompt delivery.Would be better if offered insurance options at quote stage
andrew burgess
21:38 30 Oct 20
A really professional and easy service to use. They were prompt and accurate with all the details. Very happy. 5 stars.
Gracie Taylor
23:41 15 Sep 20
Amazing service! Tarun was very responsive, fast and efficient. I highly recommend this company to anyone after top notch service.
Charlotte Hunt
00:55 02 Sep 20
I really appreciate Tarun's effort to send my parcel as fast as possible. He answered always very fast my messages and he is very efficient. He made everything very easy for me! Thank you so much and I will definetely recommend Pack and Send!!!
Emilie Poudroux
23:40 12 Aug 20
Very reliable to send your stuff even overseas. Very helpful staff too. I'm going to send a box again soon. See you 🙂
Joe Joe
22:38 18 Jul 20
Paid top dollar and got a top dollar service. Very easy to deal with. They picked up shipped some presision measuring equipment for me and was very happy with the result.
Sutherland Machining Services
23:38 06 Jul 20
Excellent service from Sharon and Tarun. I took the box in on Tuesday and it arrived in Sydney on Friday! Brilliant..! .... thanks. Matthew
Matthew Browne
03:56 03 Jul 20
Perfect service, they arrenged from the beginning till the end everything for me sending my packages overseas ! Can recommend to everyone ! thank you very much !
Instantwinz Club
21:41 16 Jun 20
Great service and very helpful : )
Tracy Ma
00:56 02 Jun 20
Fantastic service. I couldn’t recommend more highly. Prompt and competitive pricing, friendly helpful service (Tarun is exceptional) and scheduled a super reliable furniture delivery from door to door Auckland to Dunedin.
Tess McLauchlan
00:34 04 Mar 20
Great service and friendly staff
Golden Bay Cement
19:49 22 Oct 19
Tarun provided very prompt, efficient service.We were very happy since my daughter received her Apple Mac in excellent condition and that too, very fast and at her residence.I did not have any packing box for Apple Mac and had hard time thinking how to send it to USA. Tarun provided very professional service. We have already started spreading good word about you guys.. keep it up. Pravin Bapat
Pravin Bapat
06:26 15 Oct 19
The best service in Aotearoa. They have a whanau warmth with clinical professionalism.
K .S L
21:25 17 Sep 19
All good.
Mark Lapsley
01:03 04 Sep 19
Very helpful, patient and professional service when I had to consult Pack and Send for overseas passport pickup and delivery. Highly recommend!
William Suhenda
23:23 03 Sep 19
Great service, easy tracking and fast delivery, my items arrived in time and in perfect condition, I will have Pack & Send send items for me whenever I need in the future !
Webber Liu
01:49 31 Jul 19
Tarun was helpful from end to end in providing quotes, ensuring a smooth delivery and didn't hesitate to proactively give me a ring if needed.
Cameron Thom
00:15 31 Jul 19
Had things to ship to Thailand and they made the whole process very easy and hassle free .Great communication and ultra helpfully . Highly recommend them
Brian Gunn
22:51 18 May 19
I left a bag at the Auckland airport and contacted this company via their website to arrange pick up from lost and found and have them ship it back home to California. They made this process so easy and everything went smoothly. Can’t thank them enough! Got everything in a couple of days and neatly and safely repackaged. Thank you again.
CAR J
17:29 23 Mar 19
pack&send are awesome in their professionalism and execution in packing ,processing and despatch.I was thinking I made a huge mistake in entrusting packsend ,due to the highly fragile nature of the item . Instead I could have taken the safer option of having a relocation car to drive to chch. and save on cost but at the added cost of driving 1000ks ,tiredness ,tank of fuel and maybe a speeding ticket.I'm ever so glad I made the right decision entrusting the awesome staff at packsend , a big thankyou to all.I highly recommend this company if you want peace of mind in transporting fragile items.Well done Sharon, Tarun and team.Regards willie King
willie king
10:22 20 Mar 19
Very fast and efficient service, great communication. No hesitation to recommend the Auckland City branch to ship goods. Will definitely be a repeat customer if and when the need arises. Thank you team and especially Tarun!
Mandie Hughes
21:37 20 Nov 18
As part of a charity auction on The AM Show on RadioLIVE & Three, we needed to get a valuable framed item from Auckland to its new home in Wellington. Pack & Send offered a highly professional relocation service. They collected the item, wrapped it and moved it rapidly on to the capital. The buyer was stoked and so were we. Thanks to the Pack & Send team!
Duncan Wilson
01:01 26 Oct 18
As part of a charity auction on The AM Show on RadioLIVE & Three, we needed to get a valuable framed item from Auckland to its new home in Wellington. Pack & Send offered a highly professional relocation service. They collected the item, wrapped it and moved it rapidly on to the capital. The buyer was stoked and so were we. Thanks to the Pack & Send team!
Duncan Wilson
23:00 25 Oct 18
I recently had to ship a package back to the UK and found Pack & Send Auckland to be an excellent courier.Tarun Walia was particularly helpful in advising the best and most cost-efficient method of couriering as well as just being an all round pleasure to deal with.I'll definitely be using Pack & Send in future for any international services and would be happy to recommend to family and friends.Cheers,Dave
Dave McCormack
20:55 18 Oct 18
I´m very satisfied with your service. I had to send two boxes with clothes from New Zealand to Norway after my son stayed there for a year as an exchange student. The price was reasonable and it took only five days. Tarun was always very helpful, and I will absolutely recommend Pack & Send.
Elisabeth Riege
05:08 23 Aug 18
We paid for a "gold service" delivery of a valuable artwork to a private residence in the Bay of Plenty. We were told that the driver would call ahead of time to ensure that someone was at the property to receive the item, and that it was a signature was required for the package to be left. This did not happen. The driver made no attempt to contact us and we arrived to find that the package had been outside in the middle of a rain storm! The packaging was sodden and torn and by some miracle the painting inside was not damaged. I would strongly recommend people shipping artworks or other high value items avoid using Pack and Send wherever possible. While they pack items quite well they use general carriers such as Mainfreight and their service is rough—quite unsuitable for things that are not easily replaceable, even if they are covered by insurance. While Pack and Send apologised. They were somewhat reticent to assume responsibility. The simple fact is that they failed to provide the service we requested and seemed quite uninterested in maintaining customer goodwill.I will be using a specialist art transporter from now on.
Dan Maclean
09:01 20 Jun 18
Tarun and team were great - friendly and efficient service
Brigid Haywood
02:42 17 Apr 18
New owners. Shipment was quoted to take 2 weeks and it took 2 months. Bad customer service. Items broke because they weren't packaged correctly and shipment sat in customs in the US because the itemized list was not detailed enough. Wasn't what it used to be.
Audrey Smith
05:22 28 Apr 17
I shipped personal effects for a move from Auckland to Singapore. 3 tea chests and a suitcase. Everything from start to finish was done very well. Packaging I bought from them were sturdy. they offered free pick up and it went smoothly. Final price was as per initial discussion, no hidden charges. My boxes arrived within 3 days, in good condition and I was able to track from start to finish. Made shipping overseas a breeze and so easy. Thank you so very much!
yorsh ee
12:40 13 Apr 16
Ann Skelly
18:12 15 Mar 16
Professional, prompt and made shipping stuff internationally a breeze.. Normally its a massive headache!
Nick Kershaw
01:29 02 Oct 14
Your New Zealand Courier and Freight Provider in Auckland
At PACK & SEND Auckland City we can handle all your New Zealand courier requirements as well as your general freight needs under one roof. With no restriction on weight or size and a courier service or general freight service to match your budget or time requirements, PACK & SEND Auckland City provides one of the most comprehensive New Zealand courier services alongside an efficient general freight service. Need to send a parcel urgently? then our premium courier service will provide a stress-free solution. Our budget courier service is an ideal Trade Me courier solution for getting those items around New Zealand in a cost efficient manner. Have an item that is fragile, large, valuable or awkward? No problem, at PACK & SEND Auckland City we have a fragile freight service that takes care of artworks, furniture, computer equipment, and anything else you can think of that requires extra care and attention.
Your International Freight and Shipping Partner in Auckland
With so many International freight and shipping services available, PACK & SEND Auckland City will have the right service for your needs. We know how hard it can be sending cargo overseas, precious or not, with excessive documentation, customs requirements and country legislation, but at PACK & SEND Auckland City, we can take care of it all, hassle-free. For the shipping of cargo internationally, we have both Air Freight and Sea Freight services available. When you require your cargo within a specific timeframe, then our international courier service can provide certainty with up-to-the minute track and trace with signature on delivery for added security. For large amounts of cargo, our international economy courier service and air freight service allow for fast, cost efficient delivery. When time isn’t so much of an issue but your budget is, then our Sea Freight services will provide a cost effective option of getting your cargo to its final destination. At PACK & SEND Auckland City we have Sea Freight to the door, or Sea Freight to the port.
Highly recommend. Fast, efficient, reliable service and great communication.
Annie O'Donnell
01:08 23 Jul 20
great price and great service!!
Marnie Wilton
00:40 23 Jul 20
was the best and greatest consumer service from the team pack and send , had the best business deal with Michael brough and sharon brough from the avondale branch 😊👍💞much appreciated for your help today means alot
Adriana Chane
06:33 21 Jul 20
hassle free friendly service
Ilona Faasen
00:15 12 May 20
Friendly service prepared to go the extra mile to help you out can’t speak highly enough of them
Gillian Gilbert
09:24 30 Apr 20
WOW. I accidentally brought a car ignition key back from Gold Coast on Sunday right in the middle of the madness. Self isolating but rang P & S Takapuna and they came around (3 metres away from the doorstep) and they got it there in less that TWO (thats 2) days. Just WOW.
Rodger Anderson
04:56 27 Mar 20
I was glad that I used Pack & Send New Zealand, Manuka City Branch to send a box fromAuckland to Melbourne. Rita, the customer service was friendly & helpful. My box got picked upIn the morning on a Friday & despatched to Melbourne in the afternoon same day. There is a reasonable pick up charges. Most important is the package has arrived safely in Melbourne on Monday. I was very impressedby the efficiency of the freight service. I will have no doubt to use them again👍
Lily Poh Lee Wong
20:05 23 Mar 20
Exceptional service. I purchased a windsurfer on Trademe (a large and fragile item). Pack & Send met the seller, packaged it and ensured safe delivery to my house. All in all delivered in under 3 working days from sellers house in AK to my door Wellington. Jeremy and Sean (and the team) were friendly, professional and great to deal with. Highly recommend!
Ben Keegan
00:19 31 Jan 20
Trevor in Hamilton was absolutely amazing. Set expectations early, explained his process in detail and made sure my super fragile package was taken care of. That extra mile providing an excellent service 👍
Adam Pemberton
01:10 28 Nov 19
The people running it were lovely which made it all so easy.They were very professional .My stuff arrived promptly and they kept no touch til the very end .Thank you Palmy Packnsend.👌👍
Christine OShanassy
03:20 07 Nov 19
I want to give Mark and his team at Riccarton CHRISTCHURCH the best of reviews I have sent three shipments to the USA and personally was in the store sending the third shipment and the process was an enjoyable experience with top customer service, The best solution for my goods was achieved every time and so happy to have discovered this wonderful team ,I wouldn’t hesitate to recommend this great team Thank You Mark you and the team are amazing Thanks so much Robyn McEvedy
Robyn McEvedy
07:13 02 Oct 19
i sent pack and send an email request on a package from the north shore to nelson. they collected the item and then put more packing around it. sent it in lightning speed to arrive safely.will only deal with pack and send again.cheers, steve
Steven Mead
09:31 12 Sep 19
Freight services. Helpful and polite
Felicia Spierings
23:30 08 Sep 19
Excellent Service!! Thank you Trevor Roux (Pack & Send Hamilton)
Morne Will
01:28 31 Aug 19
Thanks so much for your help. We called about 10 courier companies and pack & send were the only company to offer an affordable service. Shane in Queenstown, you are an asset to the company with fantastic communication and effortless service.Best by miles
Catherine Louise Lyman
22:09 15 Aug 19
Great Service from Pack & Send Hamilton City. I’m moving for a graduate position from Hamilton to Wellington.Trevor at the Hamilton branch offered so much help from enquiry to knocking down a great deal. He’s organised everything and made my trip a lot easier.Thank you so much,Helen
Helen Tang
04:17 06 Aug 19
Absolutely fantastic service - highly recommend!
Vanessa Penman
05:50 14 Jul 19
Great service received from Avondale store. Both Michael and Sharon were awesome in dealing with customers. Would definitely recommend them.
Ravi Kini
00:21 09 Jul 19
Best service I’ve received for a very long time! Mark in Riccarton couldn’t have been any more professional, polite and efficient! An absolute pleasure to deal with and my package arrived safely. It had been packed to such a high standard. Thank you for your very kind help!
Hannah Drummond
04:43 26 Jun 19
It's true you get what you pay for. Pack & Send is a little more expensive than other carriers, but very well worth it. I've sent some very fragile, valuable and HEAVY things around the place with these guys. Always the best packaging and handling, and incredibly fast.
Deczor Grobot
22:53 18 Jun 19
Thank you very much to Trevor Roux from Pack&Send Hamilton City for getting all our goodies packed and shipped home to South Africa. Truly excellent and professional service ! Definitely highly recommend...
Dirk-wouter Bester
03:54 16 Jun 19
A big thank you to Rita at pack and send manukau for picking up the pieces after another shipping company couldn't pull through. highly recommended, if I ever have to ship overseas again I know who to call.
Warren Parker
03:17 10 Jun 19
Fantastic service and help from Damon in Palmerston North - he went way beyond the 'call of duty' and did an amazing packing and transport of a granite table to Auckland.Fully recommend Damon and his service anytime!
Carmel Maria Barnao
05:42 14 May 19
Highly recommend the Queenstown store! Extremely helpful & friendly and honestly took the weight off of my shoulders. Love your work :)
Jessica Diefenbach
02:15 03 May 19
Thank you for your great service! Trevor from the Hamilton Branch is amazing and very prompt and is onto it. He is a true professional and know his stuff. Fast service, prompt service and all done with excellent customer service. Thank you Trevor!
Octaviani Octaviani
04:19 30 Apr 19
I walked into this shop in Hamilton...what a nice helpful guy I found in Trevor....awesome...I will be dealing with him again for sure...Thank you Trevor!!!
Phillip Goosen
05:12 05 Mar 19
i dealt withTrevor at the Hamilton depot. he was very friendly and informative. he arranged for the packing and delivery of an outboard motor that was dropped off to him in Hamilton and delivered to me in Hawera.Wow.... speedy delivery organised Wednesday delivered Thursday. we were over the moon. we were very impressed with how well the outboard was packed. Well done to you. Will definately use your services again if need be and would highly recommend your services to others. Excellent service and communication. Many thanksKaren & Buddy
Karen Tauroa
20:57 31 Jan 19
Outstanding service - only a week out from Christmas, easy parking, instant attention and extremely helpful! The cost to send was lower than my expectations, and the speed to get this done top notch. True example of a great customer experience, thanks Mark!
Yvonne Duff
01:22 17 Dec 18
Called them in a frantic panic on a Friday afternoon and the Albany team were SO easy to deal with! Thanks so much for great service!
Amy Adelaide Brown
22:10 25 Nov 18
Brilliant service. My Dad left his Ipad at Auckland Airport. Pack N Send arranged everything. they picked it up and had it back to me in Christchurch the next day. Amazing, would highly recommend. Thanks Nick
Nick Haley
19:47 07 Nov 18
Thank you Rita (Manukau Branch), Rita and her husband are amazing, very well looked after, Reliable, great communication, very satisfied customer :-)
Reece Fish
05:04 06 Nov 18
Great service! Very friendly and willing to help in any way they can. Competitive prices too. Thanks guys for helping in my time of urgency.
Celesté Fourie
00:52 02 Nov 18
Prompt, efficient, friendly service.
Ruth Hammond
22:37 18 Sep 18
Thank you Mark from Pack & Send Riccarton. I was really looked after; Great communication, efficient service and I was really listened to. So great to see a company doing what they say they do. Will definitely use your services again.
Carolyn Jane Turner
21:28 05 Sep 18
I received exceptional service from Trevor at Pack & Send Hamilton. He helped me ship a load of household items to Sydney, and he helped package up a number or artworks for storage. Thanks Trevor for such great service.
Ross Nesdale
08:24 05 Sep 18
We used Trevor from Hamilton and he was outstanding. he made it totally stess free and was so easy. Thanks Trevor
Kayley And-Marcus Tidd
07:19 19 Aug 18
To Trevor at Pack and Send - Hamilton BranchThank you for such fantastic service! From enquiry through to delivery I received first class communication and help. I was sending a large box of belongings from NZ to the UK and Pack and Send couldn’t have been more helpful and friendly. Trevor helped me package my box for delivery and was very informative throughout the procedure. My box arrived in the UK in great condition and in a very quick time. Couldn’t recommend Pack and Send more!Thank you Trevor and all the best for the future �Milly
Milly Louch
20:53 14 Aug 18
Great communication and service from the Hamilton team. Definitely recommended 👍
Alesha Capewell
00:43 09 Aug 18
To Lindsay & Emily @ Pack & Send Dunedin.I have been living in China for some time now but still buy the odd thing from New Zealand and have it sent over. Last time I used another NZ wide postal service and the 10 day delivery ended up taking 3 months to arrive (with no tracking!). This time I remembered using Pack & Send from my days in Dunedin so emailed them to see if they could help. I am so glad I did.The service was exemplary and hassle free. I didn't have to worry about anything, Lindsay and Emily took care of all of it for me. And my package arrived, at my door in China, 3 days later!!!.Never have I experienced such wonderful, friendly and efficient service. Well done guys, you are the absolute best!
Seth Griffiths
02:03 04 Aug 18
Trevor Roux from the Hamilton store provided excellent service - totally painless experience. Thank you Trevor for your brilliant customer service.
Narelle Lodge
21:37 01 Aug 18
Very efficient Dunedin branch
Shahid Ali
03:34 13 Jul 18
Thanks Pack and Send. The bonnet arrived safely and I have to say you packaged it very well. I highly recommend this company as I was worried about getting it from Dunedin to Auckland safely. Awesome job team with great communication and safe delivery. I will definitely use your company in the future
Brenda Walsh
22:18 12 Jul 18
We used the Hamilton branch to send our parcel to Sydney Australia, the manager Trevor was awesome and we were very happy with the service, it arrived in OZ before we got back, but just a phone call to have it re-delivered the following day, love your service and would recommend it to all the family, thanks.
Para Puha
07:48 06 Jul 18
Very happy with the service at Pack and send Hamilton. Valuable art work got to its destination in one piece. Thank you Trevor!
Carolyn Fotofili
22:17 05 Jul 18
Thank you Pack & Send for getting a lost phone return promptly!
EB Greenwood
17:54 24 Jun 18
Everything was hassle free and a breeze nothing was too much trouble Highly recommend
Sue Macaskill
02:53 14 Jun 18
I used pack and send Hamilton to ship some items from NZ to England for moving back. A very good and easy experience would definitely recommend. Trevor was so friendly and helpful and arranged everything no problem. Amazing service
Kate Rutherford
00:17 20 Apr 18
To Jeremy - Pack & Send, Takapuna Branch, Auckland.There I was sitting at home late this afternoon, when my phone rang and it was a courier (a very friendly lady), to say that she was close by and about to deliver the Chair and Footstool! It was such a lovely surprise, as I didn't expect delivery of it quite so soon.Jeremy, they both look fantastic in their designated room, and I especially have you to thank for the professionally wrapped, and speedy delivery, and I'm ever so grateful to you and your team at the Takapuna Branch, for making the whole process so easy and painless for me.I look forward to dealing with you again, because with the superb service you have provided, I now have every reason to always use Pack and Send, so thanks again!
Joolz McKenzie Afendoulis
13:44 19 Apr 18
Thanks Pack & Send for safely getting my cast glass and raku artwork to my client all the way in Alaska. �
Jo Richards
01:24 18 Apr 18
I have dealt with this company twice in a month and have found them to be absolutely excellent! Very helpful and friendly too.They truly go the extra mile to help out!
Margaret Lavery
04:49 17 Apr 18
really good guys down in the chch office really easy to work with and good prices!
Corbin O'Neill
02:45 10 Apr 18
A big thanks to Mark and the team at Pack & Send Riccarton. Very happy with my experience – the packaging, service and communication! Mark was wonderful as I explained I needed to send my treasured family items from Christchurch to my transplanted home in California. The items arrived pretty quickly, and in perfect condition – artwork, Royal Albert china sets, and old framed family photos! I heartily recommend Pack & Send Riccarton.Gene Wilkins
Gene Wilkins
00:50 26 Mar 18
Blown away at these guys' packaging. I had a very fragile and large item sent last week.. it did take a bit longer to arrive than anticipated but when I saw how well it was wrapped I could see why. A foam padded box, bubblewrap, cardboard and cable ties. These guys sure know how to package stuff properly. AAA+++
Toni Bingley
23:08 22 Mar 18
Fantastic service from the guys, we send large fragile parts all around the country with no problems at all. AAA+++
Dale Parry
19:58 07 Dec 17
Fernando Diaz
00:33 01 Dec 17
Wow talk about service with a smile. These guys Mark and Andrew couldn't have tried any harder to help me and they undercut NZ Post hugely.They will be getting all of my repeat business in the future.And to top it all off they tell me that my package will be delivered in less than a week. In the past it has taken up to three weeks for a smaller parcel go go to the same address.Hats off to you Mark and your super cool staff.
Lyn Thompson
01:30 19 Oct 17
I would like to publicly thank, and recommend Richard from Tauranga Pack and Send. I required an urgent shipment of furniture and personal effects from Whakatane to Sydney in a very short time-frame and Richard could not have been more accommodating or willing! He uplifted within a couple of days and when I went to his office in Tauranga the day after uplifting to complete all the paperwork, he had packaged all items so thoroughly and carefully. He also helped me complete the customs paperwork very efficiently and within about 20 minutes we were all done! He kept me informed of progress and I received my shipment at my home in Sydney exactly one week later! Richard is professional, efficient and he cares about what he does. I can't recommend him and his service highly enough! I am so grateful. Elizabeth Sullivan, Sydney
Elizabeth Sullivan
01:50 15 Sep 17
I've had the most amazing, efficient, friendly, prompt service from the team in Takapuna this week on more than one service/transportation. Connor has been a delight to deal with and a huge credit to the team. Will be raving to everyone about this place. Thank you again Takapuna branch.From a very happy customer who will be definitely be returning.
Tyson Julie Edwards
04:28 01 Aug 17
Just wanted to say a massive thanks to your team at Pack & Send East Tamaki, you guys were absolutely amazing in reuniting an Ipad left in a taxi in Paris with a client here in New Zealand. She is one extremely happy customer. Lorraine - House of Travel Botany Junction
Lorraine Van Veen
23:36 12 Jun 17
Mike Coker
01:49 27 May 17
Glenn Town
21:54 23 May 17
Veronica Fellows
08:32 13 May 17
Robert McDowell
02:46 18 Apr 17
