No Limits Culture
With the extensive range of PACK & SEND services at your disposal there are no limits to the types of solutions you can provide for your customer.
Most other freight and courier companies have size or weight restrictions, will only pick up at a certain time of the day, want an account to be opened with three different references, or only handle items that are packed and won't break.
Your customer will become a raving fan once they have experienced PACK & SEND's legendary levels of customer service:
Nothing is too hard
No weight or size restrictions
Convenience and flexibility of deliveries and pick ups
Unpacked item - no problems we can pack this
No need for an account, can start using PACK & SEND straight away
Alongside our world class customer service you will also notice that there are no limits when it comes to your sales and earnings potential using the PACK & SEND system.
Read our No Limits Book
To celebrate its win of the prestigious PriceWaterhouseCoopers Australian Franchisor of the Year Award, PACK & SEND Australia published a book called No Limits - True stories about going the extra mile. The book showcases just a small sample of the legendary customer service stories that occur at PACK & SEND on an almost daily basis.
According to founder Michael Paul, "PACK & SEND is unique because we provide a packaging service and handle freight through a network of retail stores. But what really gives us the edge is the team of people behind our brand: our franchisees - trained professional owner-operators who have enthusiastically embraced our 'no limits' culture with a commitment to 'going the extra mile' for their customers".
No Limits gives a fascinating insight into the company's success and how motivated people give real meaning to a brand. It highlights how individual PACK & SEND franchisees work closely together as a team (a service known as Store Connect) and can turn a customers' seemingly impossible job into a hassle-free customer service experience. Turning a collection of individuals into a world-class team is the dream of every business, and this book demonstrates how PACK & SEND has turned that dream into a reality.
In the words of Michael Paul: "There are really 'No Limits' to the success that can be achieved when you have a motivated team totally focused on the customer".
No Limits is a fascinating read for anyone who wants to be inspired by how ordinary people committed to a common vision and teamwork can achieve extraordinary feats of customer service.