Many of our partner carriers have released operational updates and are closely monitoring the Coronavirus impact locally and globally. Based on advice from public health experts implementation to standard operations will be made if and when necessary. Many of our freight providers have well-developed Pandemic Response Plans in the regions where they have an active presence.

At this stage our carriers and suppliers have not reported any issues and we will continue to communicate with them and inform you of any major updates. With a good percentage of air freight capacity using passenger aircraft there maybe a noticeable impact on air freight in future however as of the time of writing international courier services are running as normal and most ocean freight services are operating freely without restrictions.

Ways to protect yourself and courier drivers

We understand that you may have concerns specifically over courier deliveries and pickups that involve some level of human contact e.g. handling of the scanner when signing for a parcel. Following officially recommended health protocols the staff of our courier service providers have been asked to self-isolate if feeling unwell or if they’ve travelled to category 1 & 2 countries.

With the health, safety and wellbeing of our communities being a top priority if you have any concerns you may wish to arrange an Authority to Leave (ATL) which you can request from your PACK & SEND service centres. This way you can receive a delivery without having to be home or sign for it when expecting a package.

If you don’t want to handle the scanner to sign for a delivery, you can also give a courier driver permission to sign on your behalf*. With your permission, they will enter your name and complete a signature.

When completing the signature some couriers will use the word Coronavirus, COVID-19 or similar. If you have chosen a contact-less delivery, the tracking information will display the signature for this delivery as that. *Due to the requirements of some senders, a contact-less delivery may not be permitted. In this case, our delivery driver will make you aware of this.

How does a contact-less delivery work?

  1. A delivery driver arrives at your premises and alerts you that they have arrived.
  2. You communicate to our delivery driver that you would rather not handle the scanner to complete the signature.
  3. Your parcel/s will be placed in a safe place on your premises that you indicate to our driver.
  4. The delivery driver then enters your name and signs on your behalf using the word Coronavirus, COVID-19 or similar.

Keep an eye out on our blog or social media for any relevant carrier Covid 19 freight updates.