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Pack and Send Packed with Promise

Pack & Send’s added-value service style proves a winner for franchisees 

There are four swear words in the freight business: Fragile, Large, Awkward and Valuable, or FLAV for short. It was this area that Pack & Send specialised in when the company was founded in Australia 22 years ago, and it’s been so successful that the company now has a growing reputation around the world.

‘We started at the premium end of the market and got so good at it that our customers started asking us to do all the everyday stuff as well,’ says Matthew Everest, who brought the franchise to New Zealand in 2008.

‘Our one-stop-shop approach means we’re now realistically challenging NZ Post as a preferred supplier. With the growth in internet shopping and trading, it means franchisees can build a highly successful operation quite quickly.’

Pack & Send is now established in many parts of the country, but still has opportunities in regional centres such as Palmerston North, New Plymouth, Rotorua, Whangarei and Invercargill, as well as the big cities. Franchisees can look forward to the support of a world-class system that has also been recognised locally as Emerging Franchisor of the Year in the 2013/14 Westpac New Zealand Franchise Awards.

simple concept, easy solutions

‘The concept behind Pack & Send is pretty simple,’ Matthew explains. ‘Essentially, we provide a friendly retail environment in which to pack and send parcels of any description, anywhere and everywhere. We are dedicated to our core business, unlike a PostShop which has queues of people waiting to buy magazines or register their cars.

‘The Pack & Send experience is reassuring, quick, efficient and cost-effective. Customers come into a pleasant store and can buy everything they need such as boxes, bubble-wrap and tape to pack their item themselves, or simply drop it on the counter and we handle the rest. Customers don’t need to run round finding the packing, wrapping or courier tickets – we do the whole operation in one smooth transaction. The message is, “We like doing business with you,” which is why repeat business and referrals have become the norm over the past seven years.’

Pack & Send offers a whole range of freight services from sending a single-page legal document to half a tonne of commercial goods, and can arrange courier, air freight and sea freight as well as packaging items safely and securely.

‘I think all our franchisees are becoming art experts because we are probably the biggest movers of pictures in the country,’ Matthew smiles. ‘Many galleries have arrangements with their local Pack & Send franchisees because we provide value-added services that other freight operators simply don’t. Franchisees will collect and deliver where required and we offer specialised warranties for loss or damage, together with a complete track-and-trace system. This offers considerable peace of mind to clients, many of whom are sending valuable or sentimental items.’

turn-key business

Pack & Send: Packed with promiseWith business continually increasing across the country, Pack & Send are keen to appoint more franchisees. ‘This is not a hard business to learn,’ says Matthew, ‘and experience is not important. We have ex-accountants, landscape gardeners and office administrators operating very successfully. A sales and marketing background is an advantage: national advertising and our sophisticated online marketing systems bring in good, core business, but being pro-active with your customers and potential customers pays dividends. The best way to achieve solid growth comes from marketing actively in your area.’

Pack & Send is available as a complete turn-key business for an investment of $210,000 +gst. ‘Everything is included in the package from finding your premises to initial stock, marketing launch and fit-out,’ says Matthew. ‘There is a two-week training programme at our company-owned store in Christchurch, and you’ll have on-the-spot support in your own store for the first week, with ongoing support always available.’

suits couples and entrepreneurs

‘The franchise certainly suits couples: currently half our franchises are husband-and-wife teams while the remainder are entrepreneurs with one or two staff. The average sale value is pretty high: a busy store may only see 8-10 customers per day, but that still amounts to a turnover of around $500,000 per annum. As you can see, that means plenty of opportunity and we are looking for franchisees who want to seize this chance to own a profitable business and build an asset for the future.

‘Pack & Send is a growing business that has leveraged its skills and contacts to become a one-stop-shop for individuals and businesses alike. We can easily teach you the system – what you need is the ability to build rapport with your customers. So if you fancy jumping into a fun business in a high growth market with very little competition, give us a ring. Our big future could be yours!’