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Pack & Send Stretch the Limits with Same Day Courier Service

How we Helped Queenstown Company out of a Bind

We often just hear about the negatives when something goes wrong with same day courier services however Pack & Send are bucking the trend.

Arrow Auto Marine ImageThis month a local roading contractor Wilsons Transport’s gravel plant broke down, this was caused by a starter motor failure on one critical piece of equipment. The knock-on effect was that the rest of the plant had to stop with approximately ten staff standing around waiting on the clock. Unfortunately the starter motor failure couldn’t be remediated and the only solution was to replace it with a new one.

 

Arrow Auto & Marine Manager rates Pack & Send Riccarton

Arrow Auto & Marine Manager Bill Crooks says “I located a new starter motor at the Christchurch Pan Pacific Ltd a branch of our Automotive Electrical Wholesaler. Normally the starter motor would be sent by an overnight courier receiving it at approx. 10 am the next morning.

Understanding the situation was dire I called another courier company and asked if this part could be picked up and couriered on a same day service. I was told this was not possible. I called Pack & Send Christchurch asking if this part could be picked up from Pan Pacific delivered to the Airport for same day service to Queenstown.

The answer was “no problem we can arrange that” and I was told they completely understand our predicament they said they would get things under way and would call when  the part was delivered to the Airport with flight and consignment numbers. The way they spoke to me gave me a reassurance that this would happen. About an hour later he rang with the details required”.

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“The part arrived at the Queenstown Airport at 4pm for pickup. The owner of Wilsons Transport telephoned me just as the parts arrived in the door. By 4:30pm the gravel plant was back up and running. Wilsons Transport was rapt with the service and I must pass on to the Riccarton Pack and Send my sincere thanks. The cost was realistic the service great and a job well done”.

The team at Arrow Auto & Marine are Bill and Regan Crooks. They offer a wealth of knowledge in the Marine and Auto industry in Frankton, Queenstown.

 

No limits affirmation

After an Over Night or Same Day Courier?

PACK & SEND know how to help businesses with time-critical delivery and we can customise a solution that makes sure your urgent consignment will be delivered to your destination. Our point to point fast courier service can ship your urgent items door to door anywhere in New Zealand, as quickly as possible.

We offer an Over Night Courier Service, and Our Same Day Courier Service is a “next flight out” service with a dedicated van delivering to the door. Where appropriate, Track & Trace is available with a signature obtained on delivery. Keep Pack & Send top of mind as your local courier experts. Request a fast estimate to allow you to make a prompt decision on your time-critical package and we’ll do the rest.

To organise a delivery, or to discuss how we can customise a solution to suit you, phone your nearest store ‘asap’ on 0508 722 548